Spearheading the implementation of network infrastructure solutions for managed service clients. Collaborating closely with MSPs, Architects, Security specialists, and Engineers, I contribute to planning and executing network implementation and migration strategies.Implementing cutting-edge technologies, including SD-WAN, SASE, and NaaS, into diverse customer environments.Monitoring and troubleshooting network issues, providing effective technical support to clients and communicating seamlessly with both technical and non-technical audiences.Making substantial contributions to the company's technology roadmap by closely collaborating with Enterprise Architects and Automation Engineers, ensuring alignment with broader company objectives. This involves providing valuable input on design documents and fostering a disciplined approach to technology portfolio management.

Monitored network performance and troubleshooting network issues proactivelyConfigured and troubleshooting Cisco Meraki switches, routers and firewalls, and managing cloud-based network management system for remote sitesMaintained and troubleshooting Velocloud SD-WAN solution, optimizing network traffic and providing quality of service for critical applications.Engaged various vendors and solving business-critical issues to ensure proper performance and customer satisfactionImplemented VoIP systems using Broadworks, configuring phones using configuration files and zero-touch provisioning, and troubleshooting connectivity issues using SIP ladders, packet captures and log files.

Monitoring daily operations and ensuring higher performance and capacity of large computer network systems using approved tools as well as diagnosing and troubleshooting related issues.Surveying LAN/WAN links to ensure quality connectivity throughout the secure network and resolving related equipment failures as well as providing support for the design, validation and implementation of network changes using standardized methods or proceduresTroubleshooting Cisco, Adva, RAD, Alcatel and Juniper brand networking equipment, while having a broad understanding of LAN and WAN networks and topologies, Single/Multi-mode fiber optic circuits, Multiplexing, last-mile and dark-fiber circuits

Created batch files to install medical software onto 2,000 computers. Remediated computers on 50+ worksites to ensure a functioning workflow on launch.Strengthened relationships between end-user and I.T. professionals by alleviating concerns ofthe end user to ensure a positive experience