Aaron Probert Email & Phone Number

St Ives, England, Gb

United Kingdom

*

United Kingdom

*Account Management *Customer Retention *Account Planning

Cambridgeshire, England, United Kingdom

Remote

Remote

thebigword is a world leader in interpretation and translation technology, supporting governments and global brands with all their language services needs.• To understand the workings of thebigword Interpreting Operations department to be able to provide a swift resolution to queries. • To understand our Wordsynk application to ensure you are able to provide support in response to queries • To source appropriate linguists for clients requirements • If a customer is unhappy, to try and reassure them and escalate any serious concerns as necessary • Provide real-time customer care to clients and linguist • Build positive relationships with both clients and linguists • Create effective communication channels with all Interpreting Services team members and thebigword departments • To manage your own workload and seek support from your manager when needed • To identify and escalate priority issues to operations management

Remote

We make business technology effortless by doing the “service bit” really well. You want a technology partner, an equal who takes shared responsibility for your success. I work within multiple brands within iomart.*Sales Support *Technical Support *Reporting & Data Analysis *Customer Relationship Management - Providing front line support and escalating technical, accounts & operational issues where necessary.- Being responsible for customer service delivery on certain brand panels - Negotiating contracts and trying to retain customers and expand existing business - Consulting with customers and assisting with bespoke built servers/solutions, supporting new business growth- Consulting with existing customers regarding suitable upgrades and optimising service offerings - Dealing with complaints and taking the appropriate action to satisfy the client.- Dealing with a range of different technical queries, having broad exposure to IAAS and the bare metal division.- Creating and Developing a range of customer service delivery strategies to support positive outcomes for the customer and our company. - Small Business Account Management - Assessing a range of queries on various brand panels and prioritising workload through urgency, customer type and analysing possible issues and consequences of prolonged support. - Providing telephone support for Sales, Technical Support and Financial queries

Cambridgeshire, England, United Kingdom

We provide innovative, sustainable packaging solutions that protect and prolong product lifecycles*Account Management *Project Management *Customer Service - Managing a portfolio of customer accounts - Managing and maintaining positive relations with customers by being the first point of contact for all account queries - Managing and Coordinating multiple projects for accounts I was responsible for - NPD, CAD, Brand Launches etc. - Monitor and Coordinate product life cycle from production to customer delivery- Producing Stock and forecast reviews in order to maintain and fulfil contract agreements - Liaising with multiple departments across the business in order to fulfil customer requests, this includes monitoring ongoing projects and providing timely customer updates when required- Coming up with contingency plans in order to satisfy customers and effectively manage expectations - due to material shortages and limited production space. - Resolving any complaints within my account portfolio and logging with QA. - Effectively manage stock levels and alert stock controller to any discrepancies.

Cambridge, England, United Kingdom

With 20 years’ experience in the industry, we are experts in assisting public sector, business and voluntary organisations in the UK, as well as members of the public, with all their interpreting and translation needs. *Customer Service *Recruitment *Complaint management*Translation Project management - Coordinating interpreting bookings for customers within the public sector - Speaking with customers through varied communication streams - Rectifying Booking issues - Resource Management - Translation Project Management

Cambridge, England, United Kingdom

- Co-ordinating interpreting bookings for customers within the public sector - Speaking with customers through varied communication streams - Rectifying Booking issues - Resource Management - Project management

Higher National Diploma, Level 3 Customer Service Specialist, Level 3 Distinction

Cmi Level 3 Management And Leadership, Distinction

Gcse, 9 Gcses, 9 Gcse Passes At Grade(S) - 6 & 7 (A/B)

Mathematics - B English Language - B English Literature - A Business Studies - B Food Nutrition and Preparation - B Geography - B Science.