- Lead a team of eight Success Managers in the Healthcare Provider Enterprise practice- Partner with AVP of Sales to manage and grow $120 million portfolio annual contract value- Manage overall attrition operations, reporting and modeling for $750 million healthcare business

- Oversaw a team of four Customer Success Managers, including establishing and maintaining relationships with two AVPs and eight RVPs on the Sales team- Managed overall attrition process of the $110 million business for portfolio leadership- Ensured customer satisfaction with Salesforce products, required upgrades and technical support- Monitored adoption, training and utilization to reduce attrition and attain $30.6 million in renewals- Educated client leadership on future product releases to support strategic planning efforts- Hosted quarterly business reviews and executive summit meetings with client executives to develop multi-year roadmaps and business value justification

- Expanded relationships with client leadership resulting in $5.2 million of new and add-on business- Provided engagement oversight of project teams during billing, clinical and portal implementations- Redesigned internal project management tools and processes to support a consistent Client Success methodology- Mentored 14 direct reports through career progression and organizational alignment

- Managed the EMR process redesign and ICD-10 configuration readiness for a large, multi-specialty physician group- Utilized Six Sigma methodology to facilitate the identification of improvement opportunities in the referral and authorization processes for a national therapy and rehabilitation provider- Partnered with the international division of a global healthcare organization to project manage initial billing and collections redesign

- Sold $7.1 million in revenue and managed 30+ team members providing training and go-live support for a large EMR vendor- Managed four client teams through preparation and execution of eCW v10 upgrades- Functioned as the Program Manager for an athenaClinicals deployment for 1600 ambulatory physicians- Provided oversight for a Meaningful Use Eligibility, Adoption and Attestation program for 300+ employed and affiliated providers, achieving $4.3 million during the initial six months- Served as a lead in the Provider practice, responsible for staffing, revenue management and product offering development

- Directed the Program Management Office responsible for 40+ resources and $4.5 million in professional fees, spanning nine distinct client initiatives- Managed a team responsible for re-licensing 160 individual software applications from contract draft through client executive approval- Oversaw a $9.7 million software implementation budget and ensured appropriate related payments- Implemented a productivity tool, in conjunction with the client, utilizing current decision support software- Provided general day-to-day project management of fourteen world-wide client initiatives

- Managed the Program Management Office for multiple projects, including the maintenance of Key Performance Indicator data and project management software- Facilitated nursing workflow design sessions focused on identifying current processes, patient care risks, and throughput inefficiencies- Trained clinical and administrative staff on the use of management reporting tools

- Functioned as the Operations team lead in the revenue cycle redesign and training for the admitting processes of a provider’s inpatient hospitals- Conducted hospital site visits to interview staff and document current process flows and observations- Developed Patient Access work flows, job descriptions, policies and procedures, and job aides

- Managed a clinical project group chosen to focus on decreasing Cardiology length of stay within the medical center- Attended Six Sigma Black Belt training and incorporated tools into team activities- Assembled project deliverables into presentations for executive leadership and management team- Updated executive sponsor for approval on decisions and direction of group