Aaron Rapp Email & Phone Number

Richmond, Bc, Ca

Vancouver, Canada Area

Head committee with customer service focus (Reach- Remember everyone affects customer happiness)Define workload for employees by setting clear and concise guidelines and expectationsCross train staff for success in a variety of areas, increasing flexibility within the working environment.Proficient in the use of Mac office suite, lotus notes and Microsoft office (inclusive of spreadsheets, word processing)Investigate and resolve service complaints, ensuring customer… Show more Head committee with customer service focus (Reach- Remember everyone affects customer happiness)Define workload for employees by setting clear and concise guidelines and expectationsCross train staff for success in a variety of areas, increasing flexibility within the working environment.Proficient in the use of Mac office suite, lotus notes and Microsoft office (inclusive of spreadsheets, word processing)Investigate and resolve service complaints, ensuring customer satisfaction and repeat purchasing for both internal and external customers.Analysis of complex weekly sales reports to implement changes to positively impact results.Maintaining effective displays and presentation of merchandise throughout the season.Currently have an active roll on the Health and Safety committee, conducting a monthly walk through and addressing and resolving concerns of customers and employees. Responsible for the overall appearance of the store and the processing of all goods in inventoryCo- manage the warehouse with the Merchandise Processing Coordinator to ensure proper stock rotation and that goods reach the sales floor in a timely manner Show less

Recruiting, hiring, scheduling, supervising and training a staff of up to 65 employees.Trained new managers coming into the companyTrain staff to enhance customer service and increase profitability through suggestive selling.Improve productivity by utilizing personal and corporate tools for accountability and by instituting effective training programs.Define workload for all employees by setting clear and concise guidelines and expectations.Motivate and inform staff of… Show more Recruiting, hiring, scheduling, supervising and training a staff of up to 65 employees.Trained new managers coming into the companyTrain staff to enhance customer service and increase profitability through suggestive selling.Improve productivity by utilizing personal and corporate tools for accountability and by instituting effective training programs.Define workload for all employees by setting clear and concise guidelines and expectations.Motivate and inform staff of changes and events through monthly meetings with management and staff.Cross train staff for success in a variety of areas, increasing flexibility within the working environment.Successfully met sales goals and quotas set by corporate officeResponsible for all employees annual reviewsSuccessfully completed renovations and remerchandising of two locations ahead of scheduleAdhered to meticulous standards set by visual merchandising department to ensure great presentation no matter the time of day Show less

Set up of two locations from hand over to opening day ahead of schedule (one year apart)Completely merchandised the storesStaffed and trained entire new sales teams for both locationsPerformed weekly and seasonal orders based on sell through and sales trendsExceeded store sales quotas and personal sales goals Used weekly one on one meetings to help the sales associates achieve their weekly objectivesSuccessfully trained associates for internal promotions

Managed at various locations through out the lower mainlandOrganized store openings and closures for renovations, finding new places for staff while renovations were performed and redistribution of stock from existing stores to the appropriate marketsMet sales targets and personal quotasResponsible for all image and merchandising standards for the entire store Balanced stock levels using sell through reports and trendsAnticipated the stores needs for staffing and training… Show more Managed at various locations through out the lower mainlandOrganized store openings and closures for renovations, finding new places for staff while renovations were performed and redistribution of stock from existing stores to the appropriate marketsMet sales targets and personal quotasResponsible for all image and merchandising standards for the entire store Balanced stock levels using sell through reports and trendsAnticipated the stores needs for staffing and training and became a feeder store for associate training to larger volume stores or more advanced positions throughout other divisions and locationsBuilt long lasting relationships with cliental and associates by meeting their needs both for new product and servicesPlanned detailed events to increase sales Managed large volumes of stock in limited space during peak seasons Show less

Foundation Degree, Electrician, 93%

Business Administration Diploma, Accounting And Computing