o Responsible for seeking new clients and deepening existing relationships by effectively asking questions and providing trusted advice which has resulted in continuously exceeding sales goalso Analyze small business customer’s current financial situations and utilize critical thinking to provide recommendations that satisfy their spending, saving, and borrowing needs while helping improve their bottom lineo Partner & collaborate with other departments (Wealth, Mortgage, Fraud, Lending) to ensure customers with complex needs are assisted to the greatest capacityo Present and cross-sell banking services to existing and prospective clientso Utilize Excel and several banking software programs to maintain up to date information on all current and potential clients to track opportunities, maintain relationships, and monitor progress towards quarterly goalso Participate in weekly conference calls with other Bankers in the region to provide support and guidanceo Ensure clients are aware of the most efficient ways to bank online by introducing them to the award-winning mobile app and supporting the navigation of Citizen’s websiteo Collaborate with team members to deliver high-quality, professional customer service while problem-solving and providing solutions for any customer issueso Comply with all state and local laws and regulationso Proficient with Microsoft Office Products (Word, Excel, PowerPoint)

o Executed all food service programs and consistently communicated with team memberso Maintained inventory and was responsible for ordering food service-related product and supplieso Supported General Manager with controlling expenses (labor, spoilage, shrink) to focus on profitabilityo Utilized Reflexis Workforce Management system and sales reporting to manage labor dailyo Prepared action plans to leverage the store’s strengths and address areas of opportunity; implemented strong processes to overcome identified issueso Executed the training, coaching, and performance management of associates

o Controlled daily operations including fleet and personnel managemento Analyzed sales data and supply & demand trends to adjust rental prices regularly to drive profitability and adhere to the business modelo Exceeded goals in Business-to-Business sales while providing outstanding customer service and received title of ‘Elite Performer’ five timeso Trained and developed employees in business acumen to reach monthly sales goals