Business process consultant who works with process owners to understand the customer's current processes, gather identified business requirements, identify areas of improvement for Customer processes, and recommend solutions that follow ServiceNow good practices. I have been living in the ServiceNow world for about four years. Skilled in Communication, Teamwork, and ServiceNow. -Gathering requirements and document business problems-Writing User Stories and Acceptance Criteria for work to be done-Editing organizing and presenting end user/technical documentation-Coordinate and ensure quality of all testing activities during every stage of release process-Providing authoritative and expert guidance to the test team and others as required-Working as part of a team in transitioning new items into multiple instances-Ensuring the required Test Scripts are in place, guiding customer in testing processStrong communications professional with a Bachelor of Arts (BA) focused in Comparative, and Related Language Studies from The Ohio State University.