Initiative-taking IT professional who enjoys being part of a dynamic and diverse team with focus on customer satisfaction and company values and goals. Over 20 years of experience supporting government agencies, healthcare, financial and commercial business. Experienced ITIL Service Manager with a demonstrated history of working in the information technology and services industry. Excellent customer support professional skills in Partner Management, Service-Level Agreements (SLA), BMC Remedy, Service Now, IT Service Management, and IT Strategy. Recognized for excellent organizational skills, attention to detail, customer communications at all levels, proficiency with Microsoft Office, Project, Visio and the ability to complete projects efficiently and accurately.
Listed skills include It Management, Itil, Solution Architecture, It Service Management, and 41 others.