Lead store teams for14 Storquest self-storage locations in Washington and Oregon including recruiting, hiring, coaching. Ensure that team members demonstrate being sales-focused and customer-centric. Conduct regular property audits, ensuring properties are safe and meet all company operationalstandards. Manage full P&L including property’s revenue, payroll, repair, maintenance and other key income and expense items. Works closely with key company departments in Marketing, Data Intelligence, Accounting, CapEx and Human Resources

Served leadership, accountability, and full P&L for assigned Portfolio.

Developed strong store teams within each Costco warehouse to drive sales for Costco and their suppliers.Develop managers in district to achieve company goals and key results through focused accountability, feedback, and recognition. Motivate and support the district team with the implementation of company programs, policies, and objectives. Ensure effective operation of each location through proper staffing, training, and operational best-practices. Monitor key results for revenue, labor, and sales floor performance within the district to identify challenges and provide coaching and support where needed to meet established goals. Establish and monitor appropriate staffing levels for each location within the district. Provided timely and concise communication to support field operations in each location. Conduct regular visits to each location, reviewing crucial items necessary to attain key results. Enforce policies and processes that contribute toward the efficient operation and alignment of CDS Operations within Costco Wholesale

Exemplifies leadership, strong customer service focus, HR management and P&L budget compliance. Responsible for strategy development, operations, contractual negotiations and financial performance of accounts in portfolio. Identify and developing revenue enhancement opportunities, process improvements and to provide solutions to a wide variety of clients ranging from high-rise office buildings in urban and suburban markets, hotels, medical centers, and mixed use operations. Build budgets and manage P&L. Interface with clients and maintain productive relationships. Collaborate across departments to exceed goals. Monitor and control payroll expenses and conduct regular audits. Maintain facilities and ensure all managers and staff comply with safety regulations.

Increase sales by effectively managing, supervising, training, motivating and coaching team members in sales techniques, service strategies, programs, policies and daily work procedures. Manage P&L and budgets. Interface with outside vendors and maintain productive relationships. Collaborate across departments to meet goals. Monitor and control payroll expenses and conduct regular audits. Maintain facilities and ensure all managers and staff comply with safety regulations. Selected accomplishments:• Earned President’s Circle award for being one of the top 10% district managers for sales. • Won two bonus trips to Hawaii for placing in top 5% for sales during peak summer season.• Trained team to provide highest quality customer service and promptly resolved problems to produce high retention and satisfaction rates.• Scheduled staff to meet operational budget goals while ensuring adequate staffing for quality service.• Won Department of Defense Patriot Award for employer support of Guard & Reserves

Collaborated with and supported district franchise owners along with corporate store managers to meet goals for P&L. Introduced new products and liaised effectively with store managers and staff to address business issues. Ensured store owners complied with company policies, procedures and programs. Managed vendor relationships. Tracked budgets, monitored district P&L and generated sales reports.