Committed to working with EAB Student Success clients to think strategically around retention, persistence, and graduation through the use of technology and targeted interventions.• Responsible for over $40M in annual contract value across 500+ higher education institutions• Manage and escalate risks and health concerns among clients and collaborated with internal teams to secure appropriate solution, necessary communications, and next steps for individual partners • Leverage client interactions, internal team members, and data insights to provide short- and long-term growth opportunities that align with client’s needs• Consistently maintaining a 95%+ renewal rate among client institutions with emphasis on relationships being driving factor in decision• Successfully and consistently achieve internal customer success metrics measuring overall institutional utilization, continually developing strategies for ongoing impact. • Act as key senior client point of contact, liaising with executives and leadership at individual colleges throughout implementation as well as post-implementation.• Setting vision for service and engagement strategies to enable clients to reach goals and have strong impact/ROI.

Helping institutions think strategically around retention, persistence, and graduation through the use of technology and targeted interventions.• Responsible for over $2M in annual contract value across 15+ regional public, higher education institutions• Manage and escalate risks and health concerns among clients and collaborated with internal teams to secure appropriate solution, necessary communications, and next steps for individual partners • Leverage client interactions, internal team members, and data insights to provide short- and long-term growth opportunities that align with client’s needs• Consistently maintaining a 95%+ renewal rate among client institutions with emphasis on relationships being driving factor in decision• Showcase impact/ROI for institutions on a regular basis that equate to more than $15M in tuition revenue connected to the strategic work involved in partnership• Create and facilitate end-user trainings, including development and updating of materials, for demonstration at colleges with 100+ attendees per session on impact, quality training, and support. • Successfully and consistently achieve internal customer success metrics measuring overall institutional utilization, continually developing strategies for ongoing impact. • Act as key senior client point of contact, liaising with executives and leadership at individual colleges throughout implementation as well as post-implementation.

Recruited to launch an institution-wide initiative focused on the second-year student experience and retention (SYE Program). Managed multiple aspects of the SYE Program, including social and career-oriented events. Garnered attendance from over 50% of the class, with an annual attendance of over 2000 students. Collaborated with various campus partners to host events, advise strategic direction of program, and consult on opportunities for growth. Saw a 3x increase in interest in program between year one of program and year two.• Launched & coordinated a comprehensive institutional initiative that consisted of 25+ student events, cross-campus collaboration opportunities, a 30-person student cohort, and various other student support measures • Provided strategic direction, both short- and long-term, for the Second-Year Experience (SYE) Program to the university and campus constituents• Oversaw a $50K+ budget of institutional and donor-affiliated funds to designed to improve the student experience• Supervised undergraduate and graduate student interns, as well as advise student program assistants

Worked to develop connections with students and various campus partners to provide a holistic and supportive residential environment, including a number of the following:• Provide direction for student learning and academic success, while managing the overall administrative, supervisory and engagement needs of a residential college of 270 first- and second-year students• Recruit, train, supervise, and evaluate 6 Resident Advisors (RA) and 1 Graduate Fellow (GF)• Maintain a system of intervention and referral for students experiencing academic, mental/emotional or personal difficulties through open communication with campus partners• Adjudicate residential student conduct with a focus on restorative justice and educational sanctioning• Serve as a Residential Life representative in case conferences to assess, address and develop plans for high-level student needs• Create, implement, oversee, and evaluate the Community Engagement Model, which focuses on educational, social, and cultural learning outcomes to enhance the student experience of all residential students• Participate in an on-call duty rotation for a campus of over 4,500 residential students and manage safety, security, and crisis concerns• Collaborate with 4-6 Faculty Associates to enhance student and faculty interaction in the residential college• Communicate with campus partners, parents and other constituencies to partner towards student development• Advise the residential student council with a specific emphasis on community development and programming• Manage a residential area budget of around $10,000 and uphold departmental accounting procedures• Serve as an active liaison between housekeeping and maintenance personnel assigned to residential college

Worked in collaboration with Residential Learning Initiatives to enhance learning beyond the classroom along with the following:• Served as the liaison for a linked coursework program, Common Courses, involving over 190 students• Responsible for communicating regularly with the staff and faculty of the College of Arts and Sciences, University 101 instructors and University Housing building staff• Coordinated assessment and retention efforts with campus partners to gauge effectiveness of the Common Courses program• Communicated with students, parents and other constituents concerning their status in the program, advisement issues and frequently asked questions• Registered Common Courses students for their section of University 101 using IMS, the institution’s enrollment management system, as well as troubleshoot enrollment issues through the length of the program • Provided training and resources to student and professional staff members to align their work with the mission of the Common Course program, including Resident Mentor training and roundtable discussions• Strategically planned for the future of the Common Courses program and areas of growth across campus• Served as the Residential Learning Initiatives liaison to the Central Campus residential community and Family and Graduate Housing, including serving as an advisor for 3 Community Education Teams

Served as support staff member for first-year students transitioning into the university by completing the following:• Maintained an open environment for residents and organize community-building activities partnering with other campus life departments to ease first-year students transition into college• Supervised 7 Resident Advisors and 11 Sophomore Advisors and managed a residence hall of 180 residents • Advised the Dobbs Hall Council, the programming board and hall government for the residence hall• Responsible for the implementation of appropriate student conduct standard through the University judicial system• Provided ongoing counseling, crisis intervention and follow-up of serious resident problems and emergency situations• Drafted and implemented a curriculum for a Leadership Living-Learning Community• Presented at Residence Life Fall Training concerning first-year student programming

Worked with a neighborhood association in Atlanta on the following issues: • Participated in coursework that enhanced my knowledge of community building and asset-based work• Collaborated with East Lake Terrace Neighborhood Association on community-based projects, such as discussion groups, committees, community initiatives and community engagement events• Formulated a resource guide, including local assets, sources for funding and other local neighborhood associations, for residents and leaders along with adaptive work plan for future development

As a intern I worked with various financial departments in some of the following roles: • Operated on SAP platform to prepare monthly account statements, reconciliations and journal entries• Assisted with various financial department projects ranging from Fixed Assets to Payroll