Manager Of Installation Services
CurrentThe Installation Services Department offers homeowners professional installation of new windows, interior/exterior, and garage doors, along with gutter installation and other small projects. The Installation department also offers high-quality repair services to your Andersen & Marvin Windows and Doors• Spearheaded process improvements and achieved a 30% reduction in service case age.• Overhauled the CRM software (D365 CRM), enhancing data collection and customer service, resulting in a reduction of 20% improvement in the total open service cases.• Championed team morale through transparent communication and team-building events.• Conducted a detailed audit of the P&L financial statement, ensuring accurate financial reporting.• Successfully negotiated with vendors to increase reimbursement revenue by 30%.• Launched a service sales program for maintenance and inspections, generating 30% additional revenue.• Identified lack of resources and issues that have resulted in a 30% improvement in the average case age.• Standardized and defined job descriptions that empower the employee, resulting in a 40% decrease in callbacks.