Aaron Salgado

Aaron Salgado Email and Phone Number

Team Lead @ ADP
Orlando, FL, US
Aaron Salgado's Location
Greater Orlando, United States
Aaron Salgado's Contact Details

Aaron Salgado personal email

n/a

Aaron Salgado phone numbers

About Aaron Salgado

I’m looking for a career where my Leadership skills can be best utilized and the opportunity for further education, growth, and advancement. I am a bilingual(Spanish & English) professional with excellent communication and interpersonal skills. I believe in process innovation and adapt to rapidly changing work environments. I specialize in operations and project management as well as taking on implementation projects. I am a very goal oriented and a self-motivated individual that models performance based processes. I’m proficient with all MS Tools, WebEx, Zoom, DOS, Lotus, Access, Cognos, Salesforce, and many HRO Programs and Payroll Platforms such as ADP's WFN, Peoplesoft, Kronos, UltiPro, Quickbooks, and Ameritax.

Aaron Salgado's Current Company Details
ADP

Adp

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Team Lead
Orlando, FL, US
Website:
adp.com
Employees:
96724
Aaron Salgado Work Experience Details
  • Adp
    Team Lead
    Adp
    Orlando, Fl, Us
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  • Adp
    Client Support Consultant I
    Adp Jul 2017 - Present
    Maitland, Fl
    In this position, I leverage our top-ranked training programs and world-class service guidelines to solve clients' challenges and fuel their business success. I strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. CURRENT RESPONSIBILITIES:-Serve as a consultant in servicing ADP's products/technologies.-Use breadth of expertise to support ADP's clients. -Solve client problems; taking a broad perspective to identify solutions.-Work with direction to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director. -Leverage deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products.-Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience. INDUSTRY:-Information Technology and Services Computer Software Financial ServicesJOB FUNCTIONS:-Consulting Information Technology
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  • Adp
    Associate
    Adp Jul 2017 - Present
    United States
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  • Healthfirst
    Member Services Representative - Bilingual (Spanish/English)
    Healthfirst Jun 2013 - May 2017
    Lake Mary, Fl
    As a Trailblazer, I acted as a liaison between Healthfirst and our Members. I was personally responsible for assisting customers with issues and inquiries they may have about their insurance, applications and/or unpaid claims. I worked on multiple databases(Salesforce, MHS, OnContact, most MS Programs, MP, CMS, EPaces, BizTalk) to help with resolution of customer complaints, client education, retention of membership or dis-enrollments. I played an integral part of the implementation team to Marketplace Health Products and Services with our latest line of Qualified and Essential Health Plans, as well as all of our Medicare and Medicaid Health Plans. Some of my responsibilities, but not limited to were...-Interacting with customers to provide information on inquiries about products and services.-Transferring customer calls to appropriate departments.-Identified research, and resolved customer issues using our computer systems live on call or later via case management.t-Followed-up with customers inquiries up to completed resolution via case management.-Researched member billing / claims issues and resolve.-Researched payment and member refund issues and resolve.-Handled and resolve any customer's complaints.-Navigated through automated information systems to analyze the caller’s situation.-Spoke in a way the customer can understand clearly, both in Spanish & English.-Served as liaison between the customer and various departments.-There are other duties as assigned by the management team related to job functions (project management, outbound call campaigns, correspondence, faxing transportation forms, etc.)-I worked overtime as the business requires, work flexible schedules(nights & weekends), and change schedules as it is determined based on the business needs, which are subject to change at times
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  • Kia Motors America
    Professional Sales Consultant
    Kia Motors America 2012 - 2013
    Orlando Kia North- Longwood, Fl
    New and Pre-Owned Car Sales Consultant:-I worked as a key member of the sales team that helped change the atmosphere to a positive one leading in quality, sales, and customer return for service or new car sales. My CSI rating of 99.3% was in Top 5 of store and far exceeded the standard 95.0% goal in customer survey feedback. I averaged 15 car sales monthly and assisted management in the recruiting, interviewing, and hiring process.The Sales Consultant is a well-informed adviser who is extremely knowledgeable on vehicle selection, performance, accessories, efficiency, safety, features & functions, and financing options associated with all new and used vehicle inventory.• Expertly & confidently present new and pre-owned vehicles to our customers in an attractive and highly informative fashion, helping the customer locate/select a vehicle and options best suited to the customer's needs, in order to promote a prompt sale.• Articulate vehicle selection, attributes, model options, features, purchase and finance options, and dealership policies/services.• Maintain an ongoing relationship/communication with our customers in order to encourage networking and repeat business.• Responsible in conducting a vehicle test drive with customers.• Negotiated sales closure in a clear, concise, and highly ethical fashion.• Completed all sales documentation in a comprehensive and accurate manner.• Facilitated delivery by providing a clear explanation of vehicle and features operation, warranty, and servicing requirements.• Maintained currency with regard to promotions, financing options, value-add products/services, servicing plans, and industry trends.• Introduced customers to Service Department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in our expert service department.
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  • Aon Hewitt
    Client Service Associate
    Aon Hewitt 2007 - 2012
    Orlando, Florida Area
    As an HR (CSR), I worked on the #1 Client Team for the entire Aon Hewitt clientele...particularly in a 'special' dept. for H&W in Survivor Advocacy, as well as other Health Benefits, Retirement Pension, Retirement 401k, and Payroll. I helped implement two new processes in my dept. and received the highest honors from our client & employer. My responsibilities included answering and handling inbound calls from client and their employees, as well as conducting outbound calls for follow-up as required. Calls are recorded for quality and efficiency purposes. I greeted employees, answered concerns or questions, educated them with their benefits and solved complex issues relating to their health, savings & retirement plans and human resource related issues. I was also responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service. -I had to have knowledge in MS Windows NT, Lotus Notes, all MS Office Programs, Access, Cognos, MS DOS, Payroll Databases(Kronos & Peoplesoft), Sametime, as well as several other database platforms in handling client customer accounts to attain quick resolutions.-I utilized the telephone system with headset throughout my workday for inbound & outbound calls.-I assisted customers with a wide variety of benefit questions and plan features via information accessed through the computer. I also reviewed the employee’s account and answers questions within the parameter’s of Aon Hewitt’s policies and procedures.- I created and updated employee file in databases via computer as authorized by Hewitt. -I kept current on Aon Hewitt’s programs and services through on-going training provided by Hewitt and by utilizing the computer-based program.-I attended all meetings and training as directed.-I performed additional tasks as directed...particularly during client implementation changes and new processes, as directives changed. Some of these consisted of bargained and non-bargained contracts.
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  • Avis Budget Group International
    Area Operations Manager
    Avis Budget Group International 1997 - 2007
    Orlando International Airport
    My career began at MCO as 3rd Shift RSA at the rental counters. I assigned processing of daily batches, audited all RA’s for quality, & was ‘Top 10’ in Sales. I also helped train new hire RSA's in Sales and RA quality. My 2nd year, I was promoted to Jr. Shift Manager. I managed the Dispatch Office for Customer Roadside Assistance and Lost & Found. I implemented a 'new' process in both areas to gain quicker driver response times for our broken down customers, as well as better securing all of the lost & found items from 91% to 99% item return ratio. The next year, I was promoted to Sr. Shift Manager, in charge of all Shuttlers to include over 100+ drivers & 4 drive service agencies(additional 400+ drivers). I also worked in the Fleet Dept. on weekends. Again, I was able to implement some new processes and scheduling changes that would cut our drive service companies to 2 from 4, as well as our own P/T Drivers to half, by adjusting schedules at peak check-in times, all the while, still increasing production. This saved us lots of unaccounted hours in shuttling and gave our Mgrs. easier schedule adjustment response times. I was then promoted to Airport Manager position in Daytona International Airport(DAB), in which I earned the permanent Ops Mgr. position within 6 months. While in (DAB), our Market Share went from 5th Place to 1st Place within a year. I was then promoted to an Airport B Manager back in Orlando International Airport(MCO), managing our Service Agents Dept. While there, our vehicle quality scores went up 2.0 points to a 99.0% from a 97.0% and my team increased the cleaning vehicle production by 15%. After a year in (MCO), I was again promoted to Airport A Manager for both the Avis & Budget brands in the FL SpaceCoast, stationed out of Melbourne International Airport(MLB) where I served for two years, also bringing market share up from 3rd to 1st and vehicle quality up to 99% from 96% as well.
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Aaron Salgado Skills

Customer Service Leadership Team Building Human Resources Sales Operations Management Customer Satisfaction Microsoft Excel Call Centers Microsoft Office Coaching Team Leadership Account Management Microsoft Word Leadership Development Process Improvement Customer Retention Recruiting Sales Operations Volunteer Management Outlook Automotive Customer Relations Operational Excellence Project Implementation Business Process Improvement Training Microsoft Outlook Information Technology Healthcare Information Technology Microsoft Technologies Sports Coaching Business Coaching Life Coaching Volunteering Non Profit Volunteer Process Safety Wellness Coaching Supervisory Skills Microsoft Project Lotus Notes Outside Sales Car Rental Payroll Payroll Services Management Strategic Planning

Aaron Salgado Education Details

  • Colonial High School
    Colonial High School
    Business Administration And Management, General
  • Pueblo County High School
    Pueblo County High School
    Business/Commerce, General

Frequently Asked Questions about Aaron Salgado

What company does Aaron Salgado work for?

Aaron Salgado works for Adp

What is Aaron Salgado's role at the current company?

Aaron Salgado's current role is Team Lead.

What is Aaron Salgado's email address?

Aaron Salgado's email address is as****@****uth.net

What is Aaron Salgado's direct phone number?

Aaron Salgado's direct phone number is +197230*****

What schools did Aaron Salgado attend?

Aaron Salgado attended Colonial High School, Pueblo County High School.

What are some of Aaron Salgado's interests?

Aaron Salgado has interest in Volunteer Church Member, Avid Sports Fan, Health, See 1+see Less, Children, Sportsman, Implementation Expert, Customer Service Associate And Advocate, Education, Avid Reader.

What skills is Aaron Salgado known for?

Aaron Salgado has skills like Customer Service, Leadership, Team Building, Human Resources, Sales, Operations Management, Customer Satisfaction, Microsoft Excel, Call Centers, Microsoft Office, Coaching, Team Leadership.

Who are Aaron Salgado's colleagues?

Aaron Salgado's colleagues are Umida Bakaeva, Srinivas R, Joyce Lloyd, Amy Chang, Mba, Gokila Vani, Joanna Escolero, Natalie Benitez.

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