Aaron Shaffer Email & Phone Number

Birmingham, Alabama

Birmingham, Alabama

• Analyzing and advising providers and members of ultimate decision on whether claim is payable based on company, group, and government guidelines
• Researching medical diagnoses and procedures, as well as benefits, to make determination on whether a service is medically necessary, or if doctor pre-certification is required
• Assisting customer service with inquiries from providers, members, and internal departments
• Consistently exceeding quality and production goals

• Business development and improvement through merchant account and equipment sales
• Increased portfolio by 28% with aggressive area management and by building customer relationships while generating $5,000,000+ revenue annually through merchant processing.
• Building customer loyalty and market presence through outstanding service, face-to-face interactions, on-site equipment installation, technical support, and file builds
• Contracting outside companies for lead setting, marketing,… Show more
• Contracting outside companies for lead setting, marketing, and terminal distribution Show less

• Processed and managed pipeline of HARP refinance files using LIS, EImage, RUSH, Datavision and other proprietary programs, as well as Microsoft Office software
• Coordinated documentation retrieval, analysis, and processing among customers, underwriters, and all outside entities
• Coached new team members until seasoned
• Consistently met all production (funding over 80% of monthly pipeline), quality (keeping processing errors to under 10%), and customer loyalty goals (receiving… Show more
• Consistently met all production (funding over 80% of monthly pipeline), quality (keeping processing errors to under 10%), and customer loyalty goals (receiving perfect scores on at least 70% of returned customer.

• Exceeded sales goals with closing success rate of over 70%
• Generated new business by cold calling and running pre-set leads
• Achieved profitability in highly saturated market
• Provided outstanding customer service resulting in referrals accounting for nearly 20% of new customer base