• Increase the social capital of neighbors through relationship-building events, teen leadership programs, coordinating volunteers and relocating into the neighborhood where we work.• Design event flyers, social media posts, neighborhood newsletters, and motion-graphic videos using MS Office & G Suite, plus specialized webapps like Piktochart, Airtable, and Biteable.• Maintain neighborhood housing data, used for neighborhood assessments and mailing lists.• Oversaw matched savings pilot program, including creation of a Data Management System with written procedures for monitoring participants’ progress and generating easy-to-read data visualization reports.• Responsible for basic HTML-level website edits and Squarespace website/blog overhaul.

• Processed medical files and business records by receiving file requests via phone, email or fax; creating accurate work orders; retrieving physical files and delivering records to clients.• Demonstrated attention to detail while inputting new records, maintaining accurate warehouse inventory and producing reports.• Prepared up to 600 medical records per day for processing, scanning them for digital storage.• Trusted with processing confidential medical and legal information.• Successfully trained another staff member in all necessary systems and software for digitization, including proficiency tips.

• Beginning and Advanced Spanish classes for BCHE students ages 12-18, using the TPRS method.• • Evaluated multiple online language-learning programs to supplement classroom learning four levels of Spanish courses for homeschooled students.• Coordinated with sixteen families regarding assignments, grades, schedules, and payments via phone, email, and group meetings.

• Served as front-line customer service representative for students, faculty and staff with technological issues and questions.• Resolved inquiries and complaints via phone, email, and in-person.• Referred customers with special or difficult issues to management in a timely fashion.• Served as a calming and peaceful presence for irritated or impatient customers.