For the past three years, I have utilized my background in Communication in a project management role. These skills have been honed by:• Developing all stakeholder communications and documentation to support the project life cycle• Leading and guiding conversations between cross-functional teams who need the extra push to align on goals or Critical Success Factors.• Creating project timelines, including guiding teams through Risk Assessments• Mediating project feasibility conversations and encouraging project team members to stay motivated to achieve commitments and project goals• Creating & overseeing the communication flow between all functions, departments, and levels within the organization• Drafting communications to team members and broader stakeholders on progress of the activity and ensure inputs from all functions are on time in full• Facilitating the business approval process for planning and delivering the project through to completion. • Regularly giving project update presentations to Senior Directors and other decision makers• Documenting Post-Launch Review results to be incorporated into future/subsequent projects• Proposing changes to the process and/or system for purposes of improvement

With my time in Corporate Communications, I was able to gain a wealth of experience in inter-departmental relationship building and communication crafting, guiding the team to “be the voice of the consumer to the business and the voice of the business back to the consumer.”• Developed and maximized a “knowledge funnel” by developing relationships with brand managers, sales planners, & cross-functional stakeholders to communicate with the Consumer Care team about product changes, campaign launches, promos, & discontinuations before they happen• Successfully maintained “knowledge” metric of greater-than 95% two years in a row (2019 and 2020)• Building and maintaining a knowledge tool serving 20+ Associates and contractors on the Consumer Relations team with data on over 700 products plus historical and current issue statements• Maximized internal communication channels for Sales communications via Salesforce bulletins, document maintenance, and publishing biweekly 411 newsletter• Active member of Consumer Relations Leadership Team (2016 and 2017), guiding strategy for knowledge management, making Consumer Relations function a PR driver and thus a sales driver (repeat buyers)• Training coordinator for the Consumer Relations team, new hires and ongoing product knowledge updates for all CR team members• Standing facilitator of agenda for bi-weekly CR team meetings• Engaged consumers and influencers on multiple brand social channels (Facebook and Twitter) and maintained “read & respond” strategy for customer reviews at E-commerce site (Amazon.com)• Drafted customer letters to communicate sales announcements to retailers• Formalized the Consumer Care team's place in the business' project management process (PPM)• Negotiated and formalized R&D's responsibility to provide deliverables to team via the project management process• Managed a summer intern through issue statements clean-up project

My 4 years with Consumer Relations allowed me to grow in communication skills by creating Customer-Centric messaging, the interpersonal skills that de-escalate complaints, and the knowledge to speak confidently to the topics of pet health, food safety, and quality standards, all with the customer perspective in mind. Acting as the voice of the consumer back to the business providing qualitative insights to bolster quantitative data.• Represented function during 2015 North American CA Capability Week as member of planning team, trainer, presenter on best practices in crisis management for Consumer Relations, and MC for engagement events • Supported internal and external communications for Mars Petcare which included drafting of materials, pitching/securing media, support for period Business Updates, interfacing with stakeholders, & crisis communications• Built consumer loyalty by interfacing with consumers via social media, email and phone• Handled complaints in real time and followed through on escalations (reimbursement, veterinary follow-up, insurance claim, etc.) • Crafted escalation responses for social media• Reported concerns and inquiries cross functionally back into the business to identify trends• Wrote newsletter articles for internal MARS webmagazine and quarterly newsletter for Petcare segment of the business directed to MARS Associates.

Autonomously managed the day-to-day production and communication needs of a high-volume print production provider. Oversaw trafficking and workflow of all in-house print production projects. Worked closely with company leaders to ensure quality control and timeliness.• Lead manager over a 3 person mail center team serving 500+ associates at MARS Petcare• Organized daily shipping and receiving duties of US mail, FedEx, UPS, and DHL parcels. Advised clients on delivery times and distribution needs.• Collaborated with clients on file source and graphic needs for production. • Conducted Quality Assurance procedures for all production projects.• Scheduled and tracked all production workflow for full office staff of 48 at Stites & Harbison Nashville Office.• Implemented training procedures and performed training for incoming IKON service specialists using the IKON Service Excellence method.

Acting as Middle School Youth Pastor for a youth group of 25 to 35 students. Managed a team of 8 adult leaders for weekly youth events as well as monthly service weekends, and other social gatherings.• Co-Lead a group of 15 students and leaders on a 9-day mission trip to Hidalgo County, TX• Conceptualized and organized a service driven back-to-school event focused on Wherry Housing in Smyrna, TN• Coordinated the middle school and high school teaching programs, materials and classes• Organized various fund raising initiatives for mission opportunities • Established relationships with local area retail stores and restaurants for youth publicity and expansion goals• Wrote and Directed skits for high school performers in a variety/arts show• Member of the SALT Council for the Theatre ministry, Lamplighter’s Theatre

Acted as lead organizer and developer for all youth events. Managed multiple projects simultaneously; involved promotion, event planning, collateral materials, and budget management. • Organized events and provides personal guidance to approx. 25 students. • Coordinated a 5-member youth committee to establish and execute a Sunday school education program.• Organized and led seasonal retreats for middle and high school students• Organized and led small group Bible studies. • Collaborated with Church administration to form a new student ministry budget of $1,700. • Established and organized various fund raising opportunities for ministry events and activities.