Aaron Shaw Email & Phone Number

London, Gb

London, United Kingdom

Some key accomplishments associated with this job role include:● Manage 15 new members of staff and shared targets with the team daily in achieving targeted goals.● Coordinate recruitment process from vacancy identification, interviews, hiring, and employee contract management for 5o members of staff.● Instrumental in mediation and technical solutions for 652 clients based on property management needs.● Chair weekly meetings with Project Manager, Project… Show more Some key accomplishments associated with this job role include:● Manage 15 new members of staff and shared targets with the team daily in achieving targeted goals.● Coordinate recruitment process from vacancy identification, interviews, hiring, and employee contract management for 5o members of staff.● Instrumental in mediation and technical solutions for 652 clients based on property management needs.● Chair weekly meetings with Project Manager, Project Administrator, Quality Surveyors, and Estate Officer to resolve outstanding major works project and fire safety issues and discuss ideas for improvements.● Monitor KPI, analysed data, and generate actionable reports to track performance.● Interact with the Project Director and Head of Service weekly to improve the project delivery process.● Develop an induction/training pack for new starters to be used by the Performance Manager.● Assess individuals and highlighted key areas for development with effective feedback with a monthly one-to-one. ● Established a new team to achieve strict targets for major works projects for 652 properties.● Expert at identifying and resolving major property defects by leading cross-functional teams.● Increased customer satisfaction from 50% to 90%+ by improving the online communication experience with the introduction of a new digital platform, with the use of web chat and social media.● Achieved 95% SLA for a three years period, I worked with other Team Managers and the Head of Service to ensure the target was met. ● Health and safety compliance check.● Deft at providing excellent customer service and maintaining relationships with clients.● Long-term project deadline was the delivery of the major works project, which was removing/replacing cladding, and replacing all windows on 5 residential buildings. 6 months to year deadlines are reviewed every month.● Planner scheduling for tradesmen and surveyors, resource planning, and work order management. Show less

Milton Keynes, United Kingdom

In this job role, I lead team meetings and explore company objectives. I had the responsibility to develop audit reports for retail, commercial, and corporate business. In addition to this, I trained 20 members of staff to achieve targeted goals.One of my key accomplishments associated with this job role includes:● Increased fees for corporate customers as they had larger accounts which required more time to execute work, the change was agreed by the head of the… Show more In this job role, I lead team meetings and explore company objectives. I had the responsibility to develop audit reports for retail, commercial, and corporate business. In addition to this, I trained 20 members of staff to achieve targeted goals.One of my key accomplishments associated with this job role includes:● Increased fees for corporate customers as they had larger accounts which required more time to execute work, the change was agreed by the head of the department.● Researching and contributing to reports in collaboration with KPMG, Deloitte, PricewaterhouseCoopers and EY.● Liaise with the Relationship Manager to further understand the client’s needs and resolve queries in a reliable and efficient manner. ● Responsible for closing 20 -30 complex cases a week with a 2 -3-day turnaround. Show less