Aaron Spooner Email & Phone Number

Montpelier, VT, US

New York, New York, United States

Tulsa, Oklahoma, United States

Tulsa, Oklahoma, United States

• Provide I.T. support to 140+ personnel by answering technology issues submitted by end users via service desk tickets, emails, phone calls, and in-person assistance.
• Prepare workstations and laptops by imaging with tailored hardware drivers, operating system, software applications, patches, and updates.
• End user software support for MS Office, various legal, and proprietary apps organization wide.
• Analyze and develop IT procedural and instructional documentation for department and users.
• Instituted novel, flexible options for remote work as needs shifted and supported accordingly.
• Maintain company website and upload new and evolving content as needed.

Tulsa, Oklahoma Area

• Provide I.T. support by answering technology issues submitted by end users via service desk tickets, service desk emails, phone calls, and in-person.
• Maintain and manage I.T. inventory and service desk ticketing system.
• Image and prep workstations and laptops with proper operating system, hardware drivers, software applications, patches, and updates.
• Develop documentation on I.T. procedures and policies.
• Install, configure, and maintain enterprise networks, hardware, software Active Directory, Exchange, Print Servers, and Office 365.
• Develop and maintain user security policies, groups, domain group policies, and file security management.

Tulsa, Oklahoma Area

• Provide I.T. support by answering technology issues submitted by end users via help desk tickets, help desk emails, phone calls, and in-person.
• Function as senior contact, mentor, and manager for other Support Technicians.
• Administer and configure Dell Kace 2000 server.
• Install, configure, and maintain enterprise networks, hardware, and software.
• Image and prep workstations and laptops with proper operating system, hardware drivers, software applications, patches, and updates.
• Administer over 150 company-wide cell phones, Including, their distribution and Maintenance.

Tulsa, Oklahoma Area

• Provide technical support over the phone to customers.
• Review policy terms to determine whether a particular loss,Is covered by warranty.
• Dispatch service if issue can’t be resolved.
• Database entry.

Owasso OK

• Assist customers with service/repair issues.
• Run basic tests to determine product needs and service solutions.
• Check in product and create a service tag
• Contact customer when product repairs are finish
• Database entry

Waverly, Iowa

• Cell phone and blackberry provisioning
• Ordering devices and troubleshooting devices
• Communication with individual end users and vendors
• Access client’s internal tickets system
• Database entry