• Provide I.T. support to 140+ personnel by answering technology issues submitted by end users via service desk tickets, emails, phone calls, and in-person assistance.• Prepare workstations and laptops by imaging with tailored hardware drivers, operating system, software applications, patches, and updates.• End user software support for MS Office, various legal, and proprietary apps organization wide.• Analyze and develop IT procedural and instructional documentation for department and users.• Instituted novel, flexible options for remote work as needs shifted and supported accordingly.• Maintain company website and upload new and evolving content as needed.• Transformed and relocated office of 140+ and IT equipment to brand new office space in a week.• Deploy new systems, equipment, and procedures as company needs pivot due to pandemic and security threats emerge.

• Provide I.T. support by answering technology issues submitted by end users via service desk tickets, service desk emails, phone calls, and in-person.• Maintain and manage I.T. inventory and service desk ticketing system.• Image and prep workstations and laptops with proper operating system, hardware drivers, software applications, patches, and updates.• Develop documentation on I.T. procedures and policies.• Install, configure, and maintain enterprise networks, hardware, software Active Directory, Exchange, Print Servers, and Office 365.• Develop and maintain user security policies, groups, domain group policies, and file security management.• Manage, direct, and coordinate I.T. projects with upper management.• Monitor and maintain software licenses.

• Provide I.T. support by answering technology issues submitted by end users via help desk tickets, help desk emails, phone calls, and in-person.• Function as senior contact, mentor, and manager for other Support Technicians.• Administer and configure Dell Kace 2000 server.• Install, configure, and maintain enterprise networks, hardware, and software.• Image and prep workstations and laptops with proper operating system, hardware drivers, software applications, patches, and updates.• Administer over 150 company-wide cell phones, Including, their distribution and Maintenance. • Manage user accounts in Active Directory, Exchange, LMS, Konami, Stratton-Warren, Kronos, and Iseries.• Kantech EntraPass and Cisco Physical Access Manager request and permissions.

• Provide technical support over the phone to customers.• Review policy terms to determine whether a particular loss,Is covered by warranty.• Dispatch service if issue can’t be resolved.• Database entry.

• Assist customers with service/repair issues.• Run basic tests to determine product needs and service solutions. • Check in product and create a service tag• Contact customer when product repairs are finish• Database entry

• Cell phone and blackberry provisioning• Ordering devices and troubleshooting devices• Communication with individual end users and vendors• Access client’s internal tickets system• Database entry