Responsible for account management when there is turnover in sales. Strong knowledge in identify leads and providing value proposition to fulfill customer’s need. Mentor support team to ensure schedule conflicts and technical escalations are resolved in a timely manner. Manage installation projects and customers training.

Participated in product demonstration and sales meeting. Assisted customers with capital budget proposals. Converted time and material customers to service contract accounts. Increased utilization and turned those accounts into upgrade opportunities.

Mentored support members with the goal of achieving high levels of customer satisfaction in their prospective regions. Consulted and trained Neurosurgery and Orthopedic surgeons on clinical uses of Brainlab products.