Aaron Vandervort Email & Phone Number

Cary, Nc, Us

Austin, Texas Metropolitan Area

● Oversee B2B white glove support experience for multiple Fortune 100 financial services companies ● Utilize tools such as Salesforce Service Cloud, ChatGPT, and Tableau to make hardware and software recommendations on topics such as sizing and scaling, using APIs, and resolving defects● Drive move to cloud initiative for over 100k end users● Ensure proper utilization of tens of millions of dollars of data visualization software● Manage proper case handling for large enterprise customers

Austin, Texas Metropolitan Area

● Built Product Operations organization from the ground up to empower customer feedback to the Product Team● Created a data-centric organization by creating maps of where data is located and analyzed for Product Team ● Used BigQuery and DataStudio to build out team KPIs and metrics

Austin, Texas, United States

* Designed and built the data analytics in Tableau used by the Customer Support organization to quantify the impact of ~12000 support tickets per month.* Acted as an escalation path for any Customer Support issues that reached the level of Executive interest due to size of customer or scope of issue. Was the main point of contact between customers, Engineering, and Executive Leadership.* Served as a Subject Matter Expert for all forms of cybersecurity questions for the Customer Support organization.* Was integral in hiring to double the size of the Customer Support Team.* Acted as Tableau SME for the Revenue organization.

San Francisco Bay Area

Promoted to focus on strategic growth of program. Work with senior leadership team to determine the future direction of the program, in addition to previous responsibilities• Working on a project to realign costing and manpower determinations for customers to give them more options for how they want to engage with our team

San Francisco Bay Area

Promoted to lead and manage a highly technical team of front-line support employees who manage Fortune 500 accounts• Pitched, created, and managed an entirely new business model and program, in Palo Alto, CA. Due to its success, this model is now replicated across the country. Used data to formulate and tell the story and convince leadership of the need for the new program• Received highest CSAT results of any team over the past year• Developed first dedicated onsite Technical Account Manager program to service three of our largest customers. This has led to increased sales and greater trust and partnership with customers• Collaborated with Senior Leadership to develop global, scalable, and repeatable solutions and reporting, including business dashboards for Executive Leadership• Successfully owned and led major reorganization project to align Technical Account Mangers from two different programs, while also aligning with customer time zones to provide more timely and proactive service. This allowed for our team to service additional accounts while reducing overhead, while simultaneously improving quality of life• Collaborated with Sales Operations team to become Subject Matter Expert on Sales, Opportunity, and Case Data kept within Salesforce. This allowed for better collaboration with Executive Leadership• As Major Account Care’s de facto Business Analyst, proactively rebuilt robust Quarterly Service Reports, which are utilized across teams to demonstrate work of past two rolling quarters• Designed and maintained 12+ scalable dashboards using Tableau that are utilized to run the Director's business, including Global Technical Account Manager State of the Union, Annual and Quarterly Revenue Attainment, and Weekly Business Report dashboards• Built ETL processes for easier data manipulation for entire team• Managed over 30 direct reports, including up to 12 at one time• Promoted nine direct reports to at least a senior role, including one in leadership

Seattle, Wa

Promoted to lead a global team of eight to provide support to 80 of our largest spend customers• Presented complex data modeling & statistical-based recommendations and metrics to stakeholders and executives • Collaborated cross-functionally to influence senior business partners for data-driven decision making

Greater Seattle Area

Analyzed data on consumer behavior to forecast trends across industries including tech, entertainment, commercial, sales, finance, and gaming• Collected, processed, and cleaned data from disparate sources using SQL and other statistical tools• Collaborated with stakeholders to develop BI insights, best practices, and recommendations to drive revenue and increase retention• Built relationships with clients while acting as central resource for data gathering and statistical analysis• Provided technical support to large enterprise customers• Worked with customers to develop Centers of Excellence to allow for greater utilization of data insights to drive business decisions

Utilized SQL, Excel, and Access to analyze over 300,000 units of data, performing ad-hoc analysis and data manipulation to detect patterns, uncover anomalies, reconcile discrepancies, and provide insight and recommendations• Led and project managed a team that used statistical principles to translate findings into actionable solutions for the relocation of 5,000 personnel• Coordinated with cross-functional teams across the country to create and edit reports, determining next steps, and presenting recommendations to top executives

Utilized database design to create a full network infrastructure from the ground up, to include timesheet systems, VPN systems, and an Exchange server, saving the company over $50,000• Implemented numerous server solutions, including Deltek Time and Expense, Citrix Server, Oracle databases to be used with Archibus’ Computer Assisted Facility Management software, and Microsoft Exchange

Oversaw an infrastructure of approximately 40 servers, utilizing various operating systems• Helped to write and maintain Disaster Recovery Plans and System Security Plans for client networks that ensured 99.9% uptime for clients