Chris Harris Email & Phone Number

Washington Dc-Baltimore Area

Develop engaging product narratives and execute strategies that bring technology solutions to life, driving customer value and success

Washington, District Of Columbia, United States

Manage a $30 million Healthcare and Life Sciences (HLS) territory, fostering connections across all levels, from individual contributors to IT and Business leadership. Drive impactful decision-making and execution to accelerate value derived from Tableau investments.- Direct and strategize Success engagements (e.g., success plans, governance, community, enablement, adoption, business value) influencing over $17M in renewals, an 84% renewal rate, sustained Average Order Value (AOV)… Show more Manage a $30 million Healthcare and Life Sciences (HLS) territory, fostering connections across all levels, from individual contributors to IT and Business leadership. Drive impactful decision-making and execution to accelerate value derived from Tableau investments.- Direct and strategize Success engagements (e.g., success plans, governance, community, enablement, adoption, business value) influencing over $17M in renewals, an 84% renewal rate, sustained Average Order Value (AOV) growth, increased platform adoption, and a 5/5 Customer Satisfaction (CSAT) rating- Guided internal Success program initiatives, playing a crucial role in shaping strategic territory design, management, and cross-functional collaboration- Established an internal risk framework to proactively identify, manage, and mitigate the risk of client attrition- Trail Guide and mentor, providing guidance, support, and coaching to new hires and existing colleagues- Recognition: Outstanding Performance (Q3 2020) | AMER Peer Nominated MVP (Q4 2020) | SM of the Quarter (Q4 2022) Show less

Washington, District Of Columbia, United States

Washington D.C. Metro Area

Tampa/St. Petersburg, Florida Area

Spearheaded the development, implementation and management of business analytics, collaborated with cross-functional teams, and provided strategic guidance for analytics processes and technology solutions -- all crucial in driving data-driven decision-making and ensuring operational efficiency- Leveraged tools and analytics to drive resource efficiencies for 1,900+ employees and 6,000+ contractors in meeting investment demands by skills/experience, driving $40MM in cost savings-… Show more Spearheaded the development, implementation and management of business analytics, collaborated with cross-functional teams, and provided strategic guidance for analytics processes and technology solutions -- all crucial in driving data-driven decision-making and ensuring operational efficiency- Leveraged tools and analytics to drive resource efficiencies for 1,900+ employees and 6,000+ contractors in meeting investment demands by skills/experience, driving $40MM in cost savings- Established processes, data collection/design, and strategic direction of tools through collaboration with key stakeholders in order to deliver innovative and viable reports and services that add value to Technology Services- Leveraged Alteryx and Tableau to design and establish datasets required to launch and sustain a suite of standard and ad hoc reports providing visibility to performance and identifying gaps for effective resource management Show less

New Brunswick, Nj

Implemented and enforced internal policies to safeguard over 300 Corporate websites and mobile app assets; Conducted security assessments, collaborated on aligning security with business goals, and monitored for/responded to security incidents- Led cross-collaboration with key business stakeholders to devise an application risk register framework which serves as the central repository for stakeholders to monitor, analyze, and address application risks throughout their lifecycle… Show more Implemented and enforced internal policies to safeguard over 300 Corporate websites and mobile app assets; Conducted security assessments, collaborated on aligning security with business goals, and monitored for/responded to security incidents- Led cross-collaboration with key business stakeholders to devise an application risk register framework which serves as the central repository for stakeholders to monitor, analyze, and address application risks throughout their lifecycle - Partnered with BUIT representatives and vendors to conduct third party risk assessments and system controls tests, ensuring tools/processes/vendor capabilities adhere to internal policies and SOX 404 guidelines- Directed internal control reviews and pre-implementation audits from inception to completion, verifying appropriate remediation for identified process gaps via CAPA (corrective and preventative action) Show less

Cincinnati Area, Ky

Oversaw project deliverables for the implementation of an IT solution aimed at streamlining the process of gathering regulatory requirements, enhancing the Regulatory Affairs' capacity to more efficiently manage external risks by eliminating redundancies- Enhanced the speed to insights for more than 20 Regulatory Affairs council members, enabling them to proactively adhere to global industry regulatory guidance and provide more timely guidance for decision-making

Raritan, Nj

Maintained daily operations for timely server provisioning across global Enterprise Data Centers (EDCs); drove a customer-centric organization that focused on operational excellence and business-driven services- Collaborated with Global Account Managers, Technical Architects, and Demand Intake team members for service catalogue redesign, reducing non-provisioning requests by 33% and improving business partner experience- Led development of improved analytics and reporting… Show more Maintained daily operations for timely server provisioning across global Enterprise Data Centers (EDCs); drove a customer-centric organization that focused on operational excellence and business-driven services- Collaborated with Global Account Managers, Technical Architects, and Demand Intake team members for service catalogue redesign, reducing non-provisioning requests by 33% and improving business partner experience- Led development of improved analytics and reporting insights for end-to-end metrics including service level performance, visibility to recurrent gaps, and process improvement Show less