Aaron Wagner Email & Phone Number

Minneapolis, Minnesota

Manage and oversee MCAD's Microsoft Windows environment. Frequent tasks include:Level 1 - 3 Windows 10 technical supportMicrosoft Windows Server 2008 R2 to Server 2019 maintenance and support (VM and bare metal)Active Directory account managementUtilized Retrospect for client and server backups.DocumentationWindows updates on servers; WSUSManagement of tape backupsPurchase of workstations and serversBuild and deploy Windows 10 imagesDistribution of software through SCCMServer and workstation VM creation using Citrix XenCenterPowershell scriptingResearch of new technologies and best practicesGPO creation and managementMicrosoft SQL Server administrationSemi-frequent tasks include:Primary backup for Linux administratorPrimary backup for LDAP and Student Information Systems account administrationDeployment of bare metal serversConfiguration and support of NetApp network storage serverPrimary software support:Microsoft Windows Server 2008 R2 to 2019Microsoft Windows 10Microsoft Office 2016 and 2019Jenzabar and JICS; Infomaker 2019PowerFAIDS and NetPartnerTitanium ScheduleNetAppMicrosoft Dynamics GP 2015; Management Reporter 2012BlackboardStruxureware EMSVanderbilt SMSAlertusProject highlights during tenure:Lead the effort to provide full remote access to Windows environment via Windows Server RDS deployment.NetApp configuration, deployment and cut over.ESXi configuration and deployment.Set up a Windows domain for student lab work as well as configuring, building, and deployment of lab computers.Built and deployed a Sharepoint server in a virtualized environment.Installed and maintained EMR solution.Moved Windows 7 devices to Windows 10.Retired 2008 R2 servers.

Greater Minneapolis-St. Paul Area

York Solutions is an IT consulting firm that provides clients with Custom Resource Solutions to fit their business needs to successfully complete IT projects. We focus on delivering client and consultant care at the highest level, which also involves a focus on professional development through our association for IT professionals called Think IT.-Provide computer system support to a medium-sized business.-Train end users and students on commonly used business applications and hardware.-Technologies I fix and troubleshoot include Windows 7, Windows 10, Server 2008, MS Office 365, Nextiva VOIP, Cisco SPA514G, SPA525G2, Dell XPS 9300 and 9500 series, Dell Latitude E6000 and E7000 series, Dell desktops, various AV and projecting equipment, Cisco 2911 Router, Cisco SG300 switches, Apple iPhones, Android phones, Ricoh printers, and other commonly used business technologies.-My daily tasks are to assist end users in using, fixing, and troubleshooting any of the above technologies. Work with my team lead at a remote office to plan and implement new software and hardware systems to assist users in their day-to-day business.

Brooklyn Park, Mn

Consultant for Data Recognition Corporation-Provide telephonic technical support for DRC's student testing application.-Assist clients in navigating the DRC cloud database.-Document customer interactions in support ticket system.-Promote quality customer service through effective communication.

Greater Minneapolis-St. Paul Area

Level II Technical Support Engineer for Brocade Campus Products-Provide customer technical support using Brocade ICX, FCX, and SX products.-Remotely troubleshoot various network problems at the Physical, Data Link, and Network layers.-Efficiently document measures taken to resolve customer support requests.-Collaborate with escalation, engineering, returns, and sales teams to effectively resolve customer concerns.

My main duties involved checking out customers, counting down drawers, balancing the store safe and helping customers with questions, returns, etc. Sometimes I help stock, face the aisles, and clean.

I would do any and all things that were asked of me. Tasks varied from day to day but mainly included making copies, organizing files, data entry, courier duties and basic building maintenance.