Aaron Walker Email & Phone Number

Atlanta, Georgia, United States

• Assess and develop structured training programs for car dealership personnel client using eCommerce software • Deliver small and large client trainings, including: Best practices in eCommerce to car dealerships Best practices in company acquisition New hire onboarding • Manage and evaluate training program effectiveness from over 200 clientsImpact statement: The trainings I developed in this position resulted in an increase in company profits by $1M and an increase in employee job performance (40% increase in knowledge retention).

Atlanta, Ga

• Assessed live and recorded trainings and interactions between Customer Service Representatives and external clients Evaluated the effectiveness of trainings and made the necessary optimizations to improve client relations• Provided training and on-boarding instruction for retail systems for 100+ clients during new partnership acquisition • Developed and published Knowledge Base Articles and written instructional material• Communicated complex and technical concepts in clear concise language Impact statement: The trainings that I provided and the documents that I developed resulted in increased effectively in employee job performance and client satisfaction.

Atlanta, Georgia, United States

• Coordinated time scheduling and screening of market research projects • Served as a liaison between international market research companies and participants • Delivered policy adherence and practices training programs to employees, regarding the following: Troubleshooting audio/visual issues System compatibility testing Web browser configuration Stimuli conversion/uploading• Created in-session and post-session documentation (e.g., time scheduling records, participant tracking forms, project screenshots, detailed notes on any issues including duration of the issue, client impact, and resolution steps)• Audited performance of trainers from English, French, Spanish, and Brazilian Portuguese departments and CSRs through analysis of client interactions in order to find solutions, best practices, and procedural improvementsImpact statement: I was one of the first employees at this company with the ability to directly speak with international clients and participants. The various aspects of coordination that I provided established and strengthen client relations.

Bachelor'S Degree, English Language And Literature/Letters

Bachelor'S Degree, French Language And Literature