The Development Operations Manager is responsible for Tessitura CRM database administration (lists, extractions, and output sets; campaign, promotion, and source code generation; data hygiene; etc.), data analysis & analytics dashboards, prospect research, financial reconciliation, board engagement & governance, donor acquisition & strategy, gift processing, acknowledgement letters & tax receipts, benefits fulfillment, process optimization, and project management. They also support general department needs, including event planning and execution.

The Development Coordinator oversees the processes and task management of The Atlanta Opera’s development team for campaigns, events, gift processing, reporting, finance, data collection and integrity, and works with the interdepartmental project team on cross-departmental projects. This position is also integrally involved in the department’s strategy, identifying clear means of reporting on fundraising goals and metrics, budget, and finance. Oversight of event details and the coordination of the collection and analysis of data between the development and marketing departments also feature prominently in this role’s responsibilities.

• Managed administrative and logistical needs for a roster of more than thirty high-profile singers, including Susan Graham, Denyce Graves, Eric Owens, Ying Fang, and others.• Liaised with over one-hundred opera houses, symphony orchestras, and other presenters to ensure fulfillment of artists’ flight, housing, transportation, financial, and creative needs.• Organized three European audition tours by contacting twenty-five presenters per tour, generating schedules, and coordinating travel, accommodations, & other needs.• Analyzed, negotiated, revised, redlined, and executed at least thirty contracts per month.• Managed artistic visa applications to the USA, Switzerland, Denmark, Austria, and elsewhere.• Researched and updated artist biographies to improve artist marketability.• Prioritized multiple competing projects in a fast-paced environment with minimal oversight.

• Planned and executed Spotlight on Opera – a series of four panel & performance events across one month to increase core audience engagement. • Constructed a global timeline and four event timelines to regulate task management.• Devised a brand-new livestream format of the series to increase audience reach by 30%. • Created the General Director’s script for panel moderation, specifying time management, panel questions, panelist biographies, and donor acknowledgments.• Collaborated with the Artistic, Development, and Marketing departments on event needs related to each department.• Directed volunteers and front of house staff for ticket-taking and a post-event reception.• Coordinated transportation, scheduling, sound check, and backstage needs for singers and VIP panelists including directors, designers, composers, and librettists.• Curated an exceptional welcome experience for eighty-three VIPs attending the festival season within one month.• Generated personalized itineraries, secured complimentary tickets, prepared special event invitations, coordinated with hotel and rental car partners, and purchased & delivered personalized gifts for all VIPs.• Created a brand-new budgetary report of project-based revenue & expenses to advance company-wide strategic priorities.• Utilized Tessitura CRM database for list generation using unique output sets, donor & patron ticket sales, and RSVP tracking for VIP events.• Compiled and created all reports for meetings of the Board of Directors and its Committees, attended all Board and Committee meetings, and took meeting minutes.• Wrote monthly updates to the Board of Directors with fundraising and ticket sales metrics, upcoming events, Development & Marketing requests, and notable press articles.• Drafted correspondence from the General Director, Board Chair, and Director of Administration to the Board of Directors, community partners, donors, and volunteers.

• Scheduled and taught over one-hundred comprehensive music lessons each year.• Established community partnerships with local high schools by providing complimentary masterclasses to generate new leads.• Implemented fundamental web marketing strategies to increase studio interest.• Adapted holistic teaching approaches to accommodate different learning styles, incorporating anatomical function, mind-body connection, and freedom of artistic expression.• Designed a studio website for distributing policies, promoting media, and scheduling lessons.• Created a business plan of projected revenue and expenses to sustain business viability.

• Organized over two-hundred files using physical filing and digital databases• Digitized music library by analyzing eleven key elements for each file• Taught seventy-two Zoom voice lessons to non-music majors over ten months• Provided individual and group tutoring for voice pedagogy and lyric diction courses• Taught lyric diction and pedagogy classes in professor's absence• Assisted professors in implementing course curricula and classroom procedures

• Scheduled more than one hundred trips per day in a high-volume, call center setting• Ensured customer satisfaction via active listening and efficient problem resolution• Navigated between a CRM and other software while interacting with customers• Collaborated with a specialized team to secure transportation for scheduled trips• Guaranteed correct data entry with a focus on detail and strong organization• Regularly interacted with external vendors and nurtured strategic relationships

• Addressed more than one hundred phone calls and emails per day• Regularly exceeded company goals for performance, adherence, and availability• Applied de-escalation strategies in critical situations and met core customer needs• Delivered creative solutions to unique problems relating to the peak holiday season

• Scheduled more than one hundred trips per day in a high-volume, call center setting• Ensured customer satisfaction via active listening and efficient problem resolution• Navigated between a CRM and other software while interacting with customers• Collaborated with a specialized team to secure transportation for scheduled trips• Guaranteed correct data entry with a focus on detail and strong organization• Regularly interacted with external vendors and nurtured strategic relationships

• Taught a group of fifteen students the process of healthy singing• Adapted teaching methodologies to fit individualized student needs• Accompanied all student warm up exercises and performances on piano• Evaluated student progress via in-class performances and tests• Assisted professor in implementing classroom procedure and goals

• Tutored a group of ten students to instill exceptional writing principles• Edited thirty papers per semester and provided coaching for improvement• Conducted one-on-one tutoring session as well as group review sessions• Collaborated with other Fellows to implement more effective tutoring strategies