Manager Of Logistics & Customer Service
Following my 5 years’ experience in the charitable banking sector, I joined a small UK start up business and my role was to streamline their logistics processes to enable them to scale up the business. I researched and subsequently introduced a new stock management system and warehouse plan. I managed deliveries and worked in conjunction with their suppliers to ensure consistent levels based on data extrapolated from the system. As it was a small team I also answered customer queries which enabled me to see any issues in our supply chain or deliveries. I added huge value to the business, streamlining their processes and learnt so much whilst doing so. I am a motivated worker and enjoy learning new skills that will enable me to progress in a business. I work well alone or as part of any team and have good interpersonal skills.Below are some of my regular responsibilities in this role:• Monitoring stock levels and coordinating stock orders• Adding stock orders to the Stock&Buy system to be tracked• Creating a warehouse layout based on size and weights of goods, taking into account the volume of products sold• Completing periodic stock checks• Finding the most competitive shipping prices• Analysing sales figures and reporting to the UK Sales Director• Creating Newsletters for Brand Ambassadors and customers• Creating PowerPoint slides for meetings and training calls for the UK Sales Director• Answering customer emails and Trustpilot reviews
