Aaron Warner Email & Phone Number

United Kingdom

Camberley, England, United Kingdom

EDI Business Partner, International collaborating in the Customer Operations International Automation Team. Ensuring seamless OTI process integration with our customers through state-of-the-art EDI solutions.

Emea

Supporting the deployment of IRIS (SAP Solution) in EMEA, 18 Legal Entities, 22 countries and 1.6 billion Sales coverage.Responsible for tasks associated with Alcon’s SAP Sales Orders, Invoicing and EDI processes, gathering business requirements from countries and connecting to approve standard solutions. Highlights risks on Sales Orders, Billing and EDI Area to EMEA Management and strives for standardization of processes across the EMEA Region countries.Works in collaboration… Show more Supporting the deployment of IRIS (SAP Solution) in EMEA, 18 Legal Entities, 22 countries and 1.6 billion Sales coverage.Responsible for tasks associated with Alcon’s SAP Sales Orders, Invoicing and EDI processes, gathering business requirements from countries and connecting to approve standard solutions. Highlights risks on Sales Orders, Billing and EDI Area to EMEA Management and strives for standardization of processes across the EMEA Region countries.Works in collaboration and alignment with Global Core (OTI & EDI streams) & Country business partners to ensure delivery of the divisional requirements on these streams. Show less

Camberley, Surrey

Leading a team of specialist customer support representatives, accountable for the EDI processing of our Key accounts orders - 17% of the UK’s Vision Care Business, Easy Online orders and maintenance 65% web orders and 10% CRS orders totaling 75% of the UK’s Vision Care Business and 92% of the Vision Care Business as a whole. Working with team members and their multiple projects to help guide and coach the best possible outcome for the business and our customers. Analysis of the department’s… Show more Leading a team of specialist customer support representatives, accountable for the EDI processing of our Key accounts orders - 17% of the UK’s Vision Care Business, Easy Online orders and maintenance 65% web orders and 10% CRS orders totaling 75% of the UK’s Vision Care Business and 92% of the Vision Care Business as a whole. Working with team members and their multiple projects to help guide and coach the best possible outcome for the business and our customers. Analysis of the department’s value, volume and opportunity to improve through sales force reporting and liaising with internal and external customers. Closely monitoring controls on a monthly bases making sure to follow up with further investigation to upload the highest level of compliance. Working closely with Team leaders in other areas of the business to continually improve and streamline work processes to enhance the customers experience, develop associates to ensure the business has an abundance of talent in the right places. Communicate to the team to ensure associates are informed and involved in company initiatives and communications. Show less

Camberley, Surrey

Responsible for building, developing and retaining an exceptional customer service team. Recruiting a pool of talent for the business through comprehensive training, coaching and development initiatives with an inspirational management and leadership style. Working with internal departments to deliver a consistent OTI service for our customers. Ensure the team provides an excellent customer service experience, shown in performance metrics such as voice of the customer. Making sure the workload… Show more Responsible for building, developing and retaining an exceptional customer service team. Recruiting a pool of talent for the business through comprehensive training, coaching and development initiatives with an inspirational management and leadership style. Working with internal departments to deliver a consistent OTI service for our customers. Ensure the team provides an excellent customer service experience, shown in performance metrics such as voice of the customer. Making sure the workload of the team is distributed accordingly as to assist with KPIs and SLAs, however making sure the process is in line with SOPs. Communicate to the team to ensure associates are informed and involved in company initiatives and communications. Undertake the duties of a Customer Service Representative as and when required. Ensure all controls are completed monthly and any further investigation is carried out to uphold the highest level of compliance. Show less

Camberley, Surrey, United Kingdom

Working independently to ensure web orders are transmitting through Alcon’s Online Ordering System correctly. Entailing constant communication with customers, of all levels of IT knowledge to ensure customers are able to place orders to suite their business need.Engaging in a number of departmental projects with a hands on approach, to meet the needs of the business. Saving operational costs for the business and meeting the high service expectations of Alcons customers. Intern forming… Show more Working independently to ensure web orders are transmitting through Alcon’s Online Ordering System correctly. Entailing constant communication with customers, of all levels of IT knowledge to ensure customers are able to place orders to suite their business need.Engaging in a number of departmental projects with a hands on approach, to meet the needs of the business. Saving operational costs for the business and meeting the high service expectations of Alcons customers. Intern forming relationships with associates on a European and International level with regularly communication. Consistently working closely with Customer Support Representatives and all affiliates from all areas of the business.Keeping to high audit standards including updating existing SOP’s and work instructions, intense factual training given to new CSR's to encourage a high understanding of the Customer Web Tool Administrator's role. Show less

Camberley, Surrey

Call center/ open office environment, working B2B with independent opticians and high-street chains. The primary responsibility is processing of customers’ orders and inputting into the SAP system, answering customer queries (via the telephone) and recording queries / logging activities onto Salesforce. Doing so in such a way as to make the customer feel valued by being confident, consistent and honest passing information to the customer in an engaging manner.Communicate and coordinate… Show more Call center/ open office environment, working B2B with independent opticians and high-street chains. The primary responsibility is processing of customers’ orders and inputting into the SAP system, answering customer queries (via the telephone) and recording queries / logging activities onto Salesforce. Doing so in such a way as to make the customer feel valued by being confident, consistent and honest passing information to the customer in an engaging manner.Communicate and coordinate with internal departments to ensure customers’ needs are met effectively and efficiently – making it ‘easy to do business with ALCON. Ensure consistently high levels of service (qualitative and quantitative) are achieved as measured by KPI’s. Ensure the company’s quality policies, procedures and work instructions are understood and followed and training records are kept up to date. Show less

Aldershot

Assisting customers both on the shop floor and on the phone. Ensuring stock is appropriately displayed. Keeping stock rooms and other storage rooms in good order. Carrying out any other duties or task that may arise. Working on the front end customer service desk, passing any messages to the correct manager and helping customers in any way they may need it. Working in a team environment ensuring the work area is kept tidy and putting stock onto the shop floor. Handling money on the checkouts… Show more Assisting customers both on the shop floor and on the phone. Ensuring stock is appropriately displayed. Keeping stock rooms and other storage rooms in good order. Carrying out any other duties or task that may arise. Working on the front end customer service desk, passing any messages to the correct manager and helping customers in any way they may need it. Working in a team environment ensuring the work area is kept tidy and putting stock onto the shop floor. Handling money on the checkouts and the front end customer service desk processing payments and refunds in line with the returns policy. Show less

Aldershot, Hampshire, United Kingdom

Team Leader - Manage the department to achieve sales targets and to provide the customer with consistently great shopping experience; to support the management team on a day-today basis, covering as duty manager in the absence of the manager.Demonstrate selling with confidence, encouraging and coaching team members to do the same. Dealing with customer requests and complaints positively to maintain their loyalty. Organizes team schedules for the department to ensure customers receive a… Show more Team Leader - Manage the department to achieve sales targets and to provide the customer with consistently great shopping experience; to support the management team on a day-today basis, covering as duty manager in the absence of the manager.Demonstrate selling with confidence, encouraging and coaching team members to do the same. Dealing with customer requests and complaints positively to maintain their loyalty. Organizes team schedules for the department to ensure customers receive a great service. Communicates daily department targets, and feedback on previous targets. Monitors the presentation of the department against retail standards and the product is displayed in according to visual merchandising principles maintains the highest retail standard. Help to recruit the best people and contributes to their induction giving them the best possible feel for the company. Conducting reviews and providing information on performance and development needs for all team members. Identifying training needs for the team to coach and improve their performance. Allocating tasks to individuals on a daily basis for the best possible result in running the department. Regular reviews on teams performance and maintains development plan. Making sure that all team members are following the correct health and safety procedures. As a Key holder to ensure the security of the stock and store takings. Review, communicates and action relevant information passed down through the store. Carrying out floor walks to assess visual merchandising and retailing standards and identifies actions that need to be taken to ensure the achievement of sales targets. Carrying out a range of administrative tasks relating to banking and payroll. Maintaining records for the department I.e. training records. Managing all health and safety issues as they arise and communicate them back to the manager also any security issues that will also be communicated back to the manager. Show less

Education record

Education record