 Field service team the supports The Ohio Department of Corrections and Rehabilitation, The Ohio Department of Youth Services, Franklin County Sheriff’s Office, and Delaware County Sheriff’s Office. Coordinate the install of VOIP T1’s at DRC sites. Reset PIN and name prompts daily for inmates so that they may make collect calls to family and friends. Reviews daily utilization reports to ensure that the network is up and running properly. Make necessary changes to the controller setting and system computers at each site by using VNC Viewer and PC Anywhere. Repair/Fix broken inmate phones at the Franklin County Corrections Facilities, Delaware County Corrections Facility, and DRC and DYS facilities. Work with multiple state and county agencies in providing call recordings on CD. Keep documentation of each facility in “Cookbook”. VIOP T1's, Dial Lines, Serial Numbers of Equipment, Station Names. Rack and stack a variety of equipment (Cisco routers, Adtran routers, Dell servers, channel banks, supermicro storage devices, lacie storage devices, Cisco ASA. Setting up and maintaining SQL and firewall for the Global Tel Link network.

 Analyze networks requirements, sales forecast, capacity planning reports and design cost-effective solutions detailing the configuration of the network. Run network-modeling tools, analyze output, and take needed action according to the information gathered. Interface with network operations team and field services to efficiently implement customer installs and deinstalls. Work closely with engineering teams for the packet and IP network to ensure the designs are technically sound to meet performance standards. Manage project activities including engineering, design, site surveys, building access, equipment installation, optimization, test and acceptance, project deployment and provisioning. Ordered various customers products on the network – DS3, T1's, FGB, DSL, VIOP, Analog, and Dial Lines with LEC's. Entered data into CompuServe database (NOES). Circuit ID's (local and longhaul), FOC date, CILLI Codes, NODE Names, Billing ANI.