Aaron Wright Email & Phone Number

Phoenix, Arizona, United States

Process 225+ records per day Patriot act verification (KYC)Use AML systems (Bridger and Client Central)Make risk-based decisions to mitigate fraudCreate service orders for managed accountsVerify client identity and update client records Investigate and report fraudulent records using Lexus NexusCross reference SSN data with IRS database

Phoenix, Arizona, United States

Reviewed application status with clients Recorded verbal acceptance of terms Corresponded with underwriters regarding loan requirementsNetworked with bankers, resolving outstanding client stipulations Updated client loan application data Reviewed credit bureau data with bankersEducated clients on Wells Fargo products and services Facilitated weekly soft skills coaching to customer care repsDeveloped instant message chat for trainee guidance

Phoenix, Arizona Area

Develop and Maintain Website.Market and Product Research.Custom wood enclosure for arcade based hardware.Produce YouTube Promotional Videos.Solder circuit boards.Package and ship products.Router and finish raw wood enclosures.Compose digital art for enclosures.

Phoenix, Arizona Area

Locate missing/misapplied paymentsEstablish escrow accounts for taxes and insuranceProcess payments made by phoneEnroll clients in "auto pay" servicesProcess lien release requestsProcess loan payoff and closureFacilitate communication between clients and other lines of businessResolve issues relating to property taxProvide payoff statements

Phoenix, Arizona Area

50-70 daily inbound and outbound callsProvided alarm reports and event historyProcessed online payments and assisted with autopay enrollmentFacilitated communication between customers and service dispatchAssisted with account creation for online interactive servicesEmailed correspondence with data entry to update customer recordsAnswered questions relating to additional products and services

Administer proctored AEPA GED CLEP and NES examsEmail correspondence with site manager to provide daily score reportsCoordinate with Pearson for student schedulingTroubleshoot PC hardware/software for general issues within test centerRegistered students with MCC DistrictAdminister college placement exams

Avondale, Az

Delivered training for student account establishment.Processed monthly attendance logs.Maintain enrollment database for students attending MFL lab.Provide orientation to online learning system (MyFoundationsLab).Assist with technical issue relating to access of the online learning system.

Inbound/Outbound calls 50-70 dailyProvide status of dental and vision prior claims and authorization requestsUpload member eob/cob to databaseFacilitate communication between provider relations and dental/vision providersInform providers of medical necessity guidelines for dental/vision services Email correspondence with utilization management to update customer recordsAssist provider with access to web portal for online claim submissions Provide members benefit information for dental/vision and hearing services

Diffused escalated customer calls.Processed CSAT loan reviews.Reviewed calls from third party company surveys.Verified call scoring accuracy.Maintained database for all calls marked for lender review.Listed individual call reviews for employees.Managed action items for surveyed calls.Organized and host training workshops on weekly basis.Organized and facilitate employee incentives for top performance.Composed quality assurance reviews.

Casa Grande, Az

Delivered training for student account establishment.Implemented and developed academic calendars.Processed weekly time sheets for state funding.Prepared reports regarding enrollment information.Supervised summer clerical and academic staff.

Data entry and client account maintenance.Established alternative debt counseling for clients.Maintained and organized customer records.Distributed client-based correspondence.Negotiated debtor’s requests with client. Performed credit payment and checking account verifications.