It Support Specialist
Current•Provided technical support to end-users, including troubleshooting hardware, software, and network issues via phone, email, or in-person.•Provides updates to the College President on open tickets/problem resolutions. •Assisted in the implementation and maintenance of security measures to safeguard protected health information (PHI) in compliance with HIPAA regulations.•Implemented SAML integration for single sign-on (SSO) authentication, enhancing security and user experience across multiple applications.•Tracks, prioritizes and documents requests using an IT support request system.