- Automated 3 unique customer success (CS) events’ data cleansing & manipulation workflows using Python libraries pandas & NumPy, increasing efficiencies by on average 98%- Spearheaded a data dashboard for SAP’s digital supply chain products for SAP internal pre/post sales team via the SAP Analytics Cloud- Upheld Python developer best practices, i.e. wrote self-contained unit tests, created and maintained Python documentation for both technical & non-technical users.- Decreased time lag of CS event data availability to internal teams by 50% through workflow automation- Consistently prepared and delivered weekly customer audience data to pre/post-sales teams, data analysts, customer success marketing team- Delivered quarterly business insights using Excel Pivot Tables & Charts involving customer acquisition, engagement, and breakdown- Crafted impact analysis presentations for 5 CS events using Excel, Tableau and Python, analyzing redundancies & alignment with business objectives

- Created promotional scientific publication graphic & copy for social media through Illustrator, Canva, Hootsuite- Designed bi-weekly newsletter on cyberimpact with 10.71% CTR and 52.4% Opening Rate- Managed IRES Wordpress site: administrative updates, publication promotion, event/seminar marketing- Organized communications for weekly hybrid seminar series with liaisons between external and internal speakers- Re-implemented ‘People’ hierarchy with HTML/CSS to write maintainable code and replace deprecated software

- Managed AUS Wordpress website with day to day updates and event promotion- Created 13 content pages in Elementor in collaboration with 7 portfolios with HTML5 & CSS- Liaised between web development management and AUS communications

- Led social media promotions, advertising and content creation with +36.7% Instagram followers in 11 months- Executed 5 week ‘Arts Student Centre’ launch marketing campaign on AUS social media (Facebook, Instagram, TikTok) - Increased follower count by +5% on Instagram in 30-day period - Recorded 110,725 Instagram impressions and reached 13,364 accounts - Account engagement measured to 5,486 over a 30-day period- Executed 3 week ‘KickstART’ start-of-term event marketing campaign on AUS social media (Facebook, Instagram, TikTok) - Increased follower count by +11% on Instagram in 30-day period - Recorded 104,293 Instagram impressions and 9,980 account reach - Account engagement measured to 3,030 over a 30-day period

- Conducted social media promotions for events such as 10-30 people in-houses, tournaments, and watch parties- Executed and coordinated ‘Sunset Series’, a large scale event (100+ people) remotely for 4 months using Notion- Managed collegiate UBC LoL Team: team meetings and scheduling using Notion and Slack

- Led testing for new English interface on beta underwriting mobile app - Executed mobile app debugging & troubleshooting projects- Prepared test data with Excel and conducted testing multiple test cycles on various IOS form factor- Produced summary reports with debugging efforts, processes and potential solutions