Aaron Aven Email & Phone Number

Portland, Oregon, United States

• Providing support and expertise to assist team members in resolving cases effectively.
• Helping delegate workload and prioritise tasks across the team to ensure timely resolution of cases.
• Contributing insights and suggestions to process improvement initiatives.
• Organising and leading weekly client alignment meetings and office hours to address challenges and concerns felt by team members.
• Facilitating meetings between external clients, Client Success, and Product Support to discuss upcoming client related matters.
• Developing and delivering specialised training sessions for team members on relevant topics to enhance skills and knowledge.

Portland, Oregon, United States

• Providing exceptional support to clients in the United States & United Kindgom, by analysing inquiries, diagnosing issues, and delivering timely and accurate solutions.
• Accurately logging all relevant information in support tickets, while making sure the case information stays up to date at all times
• Collaborating with cross-functional teams, including developers and product managers, to escalate technical issues and provide valuable user feedback for continuous platform improvements.
• Testing/validating software application issues and bugs in both production and lower environments and working with the development team for a resolution.
• Playing a key role in ensuring a seamless user experience on the SeatGeek platform by addressing client concerns and contributing to ongoing enhancements.
• Maintaining a deep understanding of SeatGeek's products (software and hardware) and industry trends to offer informed assistance and enhance client satisfaction.

Albany, Oregon, United States

• After succeeding and thriving in my role for just over a year, I was promoted from Associate Technical Support Analyst to Technical Support Analyst.

Albany, Oregon, United States

• Provided high quality technical support to effectively and efficiently diagnose and resolve support incidents reported by external customers and clients.
• Troubleshot, diagnosed, and resolved complex issues involving a wide array of internet connected devices.
• Worked well in a high energy, dynamic, diverse, and collaborative environment.
• Provided appropriate responses and expectation in a timely and efficient manner.
• Demonstrated expertise in support processes and functions, including escalations and complex issue resolution.
• Worked closely with high-profile technology and consumer-goods organisations across United States, including but not limited to: Amazon, Google, Lowe’s, OnTech, Samsung, Spectrum Mobile, Xfinity Mobile.

Pikeville, Kentucky

• Supported the student life and admissions department at the university.
• Conducted campus tours for prospective students, families, alumni and special guests.
• Publicly spoke in front of audiences of 100+.
• Represented the university at off-campus events and on different social media platforms.
• Data entry for the Office of Admissions and Office of International Students & Scholars.

Pikeville, Kentucky

• Assisted in the supervision of residents and responded to complaints, reports, requests and emergencies.
• Promoted residence hall events and encouraging new and returning students to integrate within their community.
• Facilitated resolution of disagreements between residents.
• Attended and participated in staff meetings and training events.
• Organised and directed regular floor meetings with residents.
• Data entry for the Office of Residence Life.

Lincoln, Lincolnshire, United Kingdom

• Delivered monetary profitability by achieving revenue, margin, solutions and operational targets.
• Worked closely with other employees to demonstrate, promote and sell specific vendor products, accessories and services.
• Took complex technology and service plans and simplified it for customers and other employees.
• Acted as a trusted subject matter expert and brand advocate for floor, environmental, and personal care.
• Demonstrated for each customer how identifying the correct products and services could enrich their life.

Nottingham, Nottinghamshire, United Kingdom

• Planned and organised business and promotional events for Dyson LTD in the East Midlands of England.
• Handled logistics of moving high value stock to and from the live events.
• Updated senior management on daily statistics and the projections for future days.
• Managed branding and communication.
• Filed post-event reports.
• Brainstormed and implemented event plans and concepts.

Master Of Science - Ms, Information Systems And Sciences

•While working full-time, I am also pursuing a Master’s degree in Information Systems and Sciences, with an expected graduation date of.

Bachelor Of Science - Bs, Computer Science, Gpa: 3.418

Activities and Societies: Collegiate Level Varsity Soccer ScholarAcademic Scholar for BSc in Computer and Information Sciences..