Aaron Aven Email & Phone Number

Portland, Oregon, United States

•Providing support and expertise to assist team members in resolving cases effectively.•Helping delegate workload and prioritise tasks across the team to ensure timely resolution of cases.•Contributing insights and suggestions to process improvement initiatives.•Organising and leading weekly client alignment meetings and office hours to address challenges and concerns felt by team members.•Facilitating meetings between external clients, Client Success, and Product Support to discuss upcoming client related matters.•Developing and delivering specialised training sessions for team members on relevant topics to enhance skills and knowledge.

Portland, Oregon, United States

•Providing exceptional support to clients in the United States & United Kindgom, by analysing inquiries, diagnosing issues, and delivering timely and accurate solutions.•Accurately logging all relevant information in support tickets, while making sure the case information stays up to date at all times•Collaborating with cross-functional teams, including developers and product managers, to escalate technical issues and provide valuable user feedback for continuous platform improvements.•Testing/validating software application issues and bugs in both production and lower environments and working with the development team for a resolution.•Playing a key role in ensuring a seamless user experience on the SeatGeek platform by addressing client concerns and contributing to ongoing enhancements.•Maintaining a deep understanding of SeatGeek's products (software and hardware) and industry trends to offer informed assistance and enhance client satisfaction.•Developing and refining problem-solving skills and communication abilities to ensure clients receive the highest level of support.•Working directly with high-profile sports and entertainment organisations across the globe, including but not limited to: Arizona Cardinals, Baltimore Ravens, Cleveland Cavaliers, Dallas Cowboys, Houston Dynamo, Jujamcyn Theaters, Liverpool FC, Manchester City FC, Manchester United FC, New Orleans Saints, New Orleans Pelicans, Newcastle United FC, Portland Timbers, Tennessee Titans, Utah Jazz and Washington Commanders.

Albany, Oregon, United States

•After succeeding and thriving in my role for just over a year, I was promoted from Associate Technical Support Analyst to Technical Support Analyst.

Albany, Oregon, United States

•Provided high quality technical support to effectively and efficiently diagnose and resolve support incidents reported by external customers and clients.•Troubleshot, diagnosed, and resolved complex issues involving a wide array of internet connected devices.•Worked well in a high energy, dynamic, diverse, and collaborative environment.•Provided appropriate responses and expectation in a timely and efficient manner.•Demonstrated expertise in support processes and functions, including escalations and complex issue resolution.•Worked closely with high-profile technology and consumer-goods organisations across United States, including but not limited to: Amazon, Google, Lowe’s, OnTech, Samsung, Spectrum Mobile, Xfinity Mobile.•Average QA score of 4.72 out of 5.•Average CSAT score of 4.82 out of 5.

Pikeville, Kentucky

•Supported the student life and admissions department at the university.•Conducted campus tours for prospective students, families, alumni and special guests. •Publicly spoke in front of audiences of 100+.•Represented the university at off-campus events and on different social media platforms. •Data entry for the Office of Admissions and Office of International Students & Scholars.

Pikeville, Kentucky

•Assisted in the supervision of residents and responded to complaints, reports, requests and emergencies. •Promoted residence hall events and encouraging new and returning students to integrate within their community.•Facilitated resolution of disagreements between residents.•Attended and participated in staff meetings and training events. •Organised and directed regular floor meetings with residents. •Data entry for the Office of Residence Life.

Lincoln, Lincolnshire, United Kingdom

•Delivered monetary profitability by achieving revenue, margin, solutions and operational targets.•Worked closely with other employees to demonstrate, promote and sell specific vendor products, accessories and services.•Took complex technology and service plans and simplified it for customers and other employees.•Acted as a trusted subject matter expert and brand advocate for floor, environmental, and personal care. •Demonstrated for each customer how identifying the correct products and services could enrich their life.

Nottingham, Nottinghamshire, United Kingdom

•Planned and organised business and promotional events for Dyson LTD in the East Midlands of England. •Handled logistics of moving high value stock to and from the live events.•Updated senior management on daily statistics and the projections for future days.•Managed branding and communication.•Filed post-event reports.•Brainstormed and implemented event plans and concepts.

Master Of Science - Ms, Information Systems And Sciences

•While working full-time, I am also pursuing a Master’s degree in Information Systems and Sciences, with an expected graduation date.

Bachelor Of Science - Bs, Computer Science, Gpa: 3.418

Activities and Societies: Collegiate Level Varsity Soccer ScholarAcademic Scholar for BSc in Computer and Information Sciences..