Multi-functional role as Technical Lead, Team Lead, Architect, and Developer focusing on Salesforce and multiple custom-built internal systems and integrations.Large project focused on efficient system and integration designs and cost saving.Worked with onshore, offshore, and third-party teams for data modeling, integrations, and system changes.

Senior Salesforce Developer working with a global team to design and implement Salesforce solutions across the company. Areas of expertise included Sales Cloud, Experience, Cloud, Salesforce CPQ, and custom component builds for internal and external users.

Salesforce Technical Lead on Client facing projects. Lead mixed teams of onshore and offshore resources to design, implement, and support custom Salesforce solutions. Design and implement Integrations with the Salesforce platform. Help set and enforce standards and best practices to align with IT policies for development and deployment strategies. Work with Business teams to define requirements and assist with prioritization for implementation and future enhancements.

Lead for team of four offshore developers and two onshore Business Analysts. Create, maintain and enhance all integrations between Appirio and Wipro systems through Dell Boomi. Utilize agile development methodologies including SCRUM and Kanban. Prioritizing Stories and Issues based on technical and business needs while working with key stakeholders throughout the business. Perform pair programming, technical reviews, and quality testing with development and IT Operations teams. Assist with user acceptance testing with analysts and business owners.

Gather requirements from business owners from all departments to write functional user stories. Perform risk and technical analysis to ensure alignment with current business and technical processes. Assist with solution and technical design for new requests during planning sessions. Liaison between business owners and development team ensuring mutual understanding of all requests. Log and address any Issues during development process or after release to fix errors or unblock deployments.

Handled escalated support requests while helping manage helpdesk tickets. Maintained field level security, visibility, and layouts through profiles, permission sets, and roles for Salesforce and Salesforce community users. Created and enhanced workflow rules, approval processes, VisualForce pages and helped maintain apex triggers, classes and test classes. Worked to help automate internal process including assigning and removing permissions for employees in Salesforce. Agile Development Cycle while assisting with business analyst to review, design, develop current and new business processes.

Provided in-person and remote support globally for over 1,500 internal employees managing helpdesk tickets in Salesforce Service Cloud implementation. Global IT Asset Management including purchasing and tracking of equipment for employees globally. Helped manage software licensing and provisioning through various cloud-based products including GoToMeeting, Lucidchart, and Smartsheet. Setup new employee’s access and removed access for former employees.