I’m a dedicated Customer Service Team Lead / Co-Manager with over 1.5 years of experience in driving customer satisfaction and leading high-performing teams. My role involves both assisting and overseeing daily operations, ensuring exceptional service delivery, and implementing strategies to enhance team performance and customer experience. I’m passionate about fostering a positive work environment, optimizing processes, and leveraging data to achieve excellence in customer service.I also have experience and assist with Social Media Marketing. With the company I am currently with, I previously assisted with Content Planning and Creation, Scheduling and Posting, Engagement and Community Management, Crisis Management, and Marketing Write-Ups. In my current role, it consists of Engagement and Community Management, and Crisis Management.Additionally I have experience in Q&A bug testing and reporting for both software and hardware.