Provided HP printer support in a Windows XP & Windows 7 environment. Assisted in small scale deployments. Effectively troubleshoot printer hardware issues as required within an enterprise environment, including network connectivity, and equipment failures. Engaged and tracked Priority 2 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Monitor enterprise printers and create tickets within vendor software for printer repair and parts ordering. Achieved Lenovo Support Certification and assisted in the repair of various desktop/laptop models. Mentored colleagues and provided end-user training on printer hardware and software.

Provided support in a Windows 2000/XP environment. Assisted in small scale deployments. Effectively troubleshoot hardware/software issues as required within an enterprise environment, including network connectivity, and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Successfully completed data migrations and configured OS and applications.