Prepare and analyze model risk reporting and data for senior management and regulators Conduct model and tool identification activities Conduct critical spreadsheet reviews and work with stakeholders to understand regulations around them Create periodic reporting of model risk metrics or initiativesOrganize materials for the Model Risk Management CommitteeAlign risk and control processes into day to day responsibilities to monitor and mitigate riskAssist with ad hoc model risk analyses and reporting as needed

Manage all goal attainment, service, marketing and operations of the banking centerDemonstrate and educate associates to share the banks full scope of resources, including traditional in branch services, digital capabilities, and business partner resources Meet regularly with staff(s) regarding time management, communication skills, goal progress, regular business, bank security and operational policies to build employees’ confidence, competency and efficiencyRecruit, train, develop, evaluate and coach staff to ensure expectations for their positions are metEnsure that personal, associates and branch goals are met by providing valued solutions and recommendations uncovered through a needs-based philosophy Lead a partner centric team that works with small business, corporate and institutional partners, and mortgage and financial advisorsFacilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)’ consumer loan portfolio(s); coach staff(s) to sell and handle consumer loan requests in an effective mannerResponsible to grow existing and develop new small business banking relationships within the market through outside client-facing activityMaintain a high level of client satisfaction by retaining and developing highly engaged associates Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance trainingProcess customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions Perform other duties and responsibilities as assigned

Responsible for maintaining an operationally efficient and compliant branch Conduct outside sales efforts to generate new clients, and expanding existing client relationships Provide leadership and development through coaching Responsible for keeping branch compliant with all bank policies, procedures, and audits Educate and advise customers on products and services, including loans and deposit products Take ownership of customer issues and work to resolve them

Responsible for maintaining an operationally efficient and compliant branch Conduct outside sales efforts to generate new clients, and expanding existing client relationships Provide leadership and development through coaching Responsible for keeping branch compliant with all bank policies, procedures, and audits. Supervise and coach a branch of 5 employees. Educate and advise customers on products and services, including loans and deposit products Take ownership of customer issues and work to resolve them.*position eliminated due to branch closure

Serve members on a daily basis by providing them appropriate solutions through loans and accountsProvide excellent member service to internal and external membersPromotes the credit union in all activitiesDevelop relationships with existing employer groups and establish relationship with new employer groupsParticipate in marketing, business development, and community activitiesResponsible for social media marketing and promotionOriginate, underwrite, process, and close consumer and real estate loansParticipate in short and long term strategic planning for the organizationRecommend policy and/or procedural changes to promote cost effectiveness and efficiencyCarry out supervisory responsibilities such as interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees

Responsible for business development in assigned territoryDevelop and maintain business relationships with customers and potential customersInitiate marketing strategies in assigned territoryPromote and maintain favorable image for the bankOriginate, underwrite, and close commercial, residential, and consumer loansParticipate in community involvement activities

Provide exceptional member service by establishing service excellence standards, resulting in increased member satisfaction and employee engagementOriginate, process, and close consumer loans, up to $2 million yearlyProvide credit education by reviewing loan decisions with Members, resulting in higher loan production with greater member satisfactionCross-sell financial services appropriate to every member’s financial needs, resulting in increased profitability of service centerEvaluate work performance of 7-15 service center personnel, resulting in promotions for most of the individualsEnsure service center sales and service goals are met: Loan Production, Cross-Sales, Member Satisfaction and Net Promoter ScoresProvide supervision, coaching, training, and leadership to 7-15 service center personnel resulting in improved member and employee satisfaction, promotion, and performanceCoordinate daily workflow of the service center with 7-15 Personnel, resulting in elimination of overtime, improved efficiency, and overall reduced expensesPerform all audits of service center operations on a monthly basisIdentify and recommend revisions of all department policies and procedures, resulting in increased efficiency and cost reduction Participate in strategic planning at the service center level, resulting in a clear vision and direction to increase employee engagement and member loyalty Participate in organizational projects, researching, planning, and implementing new initiatives within the organization, resulting in increased technology and employee efficiency institution-wideProactively identify and solve service center issues, both member and employee related by using critical thinking, account research, and a commitment to serve internal and external members to resolve themNMLS registered