Aaron Caffee Email & Phone Number

Portland, Oregon

- Supervise and manage front office staff and care coordinators at CAP’s two clinics that serve the LGBTQIA2S+ community: Prism Health Belmont and Prism Health Morris.

Portland, Oregon, United States

• Supervised, coached, trained, and lead a total of 5 to 7 care coordinators on complex case management and processes and procedures• Served as the primary liaison for complex hospitalizations and ongoing cases, liaising with patients, physicians, bedside nurses, case managers, social workers, shipping companies, law firms, and local agents.• Organized and lead case conferences with multi-disciplinary teams including U.S. and foreign-based doctors to discuss care planning and progression• Developed a billing process that reduced task time by 80% from 2.5 hours to 30 minutes • Authored and maintains process resources, documents, and training materials• Collaborated with management and claims department to improve interdepartmental communication, processes, and procedures• Completed all case management duties of the Senior Case Manager position below

Portland, Oregon, United States

• Supervised, coached, trained, and led a team of three case managers• Provided case management for complex hospitalizations, ongoing patient care, and routine cases• Served as the primary liaison for COVID and Tuberculosis infected vessels• Acted as key liaison for all parties, liaising daily with healthcare providers, patients, port agents, and shipping companies• Advocated for patient care, including arranging translators, communicating patient rights, arranging family communication with patient and medical team, and delivering needed clothing for patient comfort• Coordinated patient transfer of care to home country, including securing licensed medical escorts

Portland, Oregon, United States

• Coordinated medical care in the U.S. and Panama for merchant mariners, primarily foreign nationals, by collaborating with various healthcare providers• Secured arrangements at urgent cares, specialists, and facilitated visits to the ER• Liaised daily with medical offices, shipping companies, port agents, and transportation

Portland, Oregon Area

• Supervised, coached and led a team of 7 employees and streamlined storewide communication• Managed open/midday/closing shifts with positive morale to ensure a safe and welcoming environment• Completed daily inventory orders, counts, and logs to maintain in-stock product• De-escalated customer conflicts• 2019 District Barista Champion

Pittsburgh

• Managed over 500 private investment accounts for 3-5 ongoing clients• Processed 10-70 detailed financial and journal entries daily with time-sensitive deadlines• Completed monthly/quarterly market values updates on over 200 LP accounts• Problem-solved account reconciliations with clients/third parties to meet strict monthly deadlines• Demonstrated expertise within CMS and GSP platforms, and Private i application• Collaborated daily with clients, colleagues, other departments, and third parties

Greater Pittsburgh Area

• Photographed hundreds of products and edited images for use in aisle layout software for Merchandising Department• Streamlined image databases to locate missing images• Created PowerPoint for senior-level management to aid in merchandising analysis• Authored position job duties manual for use as a training material

Greater Pittsburgh Area

• Independently produced high-quality photography for sports, events, weddings, and portraits• Completed photographic assignments for Mt. Lebanon Magazine, an award-winning publication with a circulation of 25,000

Greater Pittsburgh Area

• Provided high quality customer service at two high-volume, drive-thru locations• Created weekly employee newsletter to clarify supervisor-to-barista store communication

Coraopolis, Pa

• Greeted patients, scheduled appointments, updated patient information • Processed insurance authorizations and resolved patient billing questions• Authored controlled-substance medication tracking spreadsheet for medical staff

Bachelor’S Degree, B.A. Arts Management (Business/Photography), Minor: Business - Interdisciplinary Degree, 3.27

Activities and Societies: Photo Editor for student newspaper, August 2011 - May 2012 Awarded Transfer Merit Scholarship, 2010 - 2012

Business Administration And Management, General, 3.90

Communication And Media Studies

Activities and Societies: Rugby