• Provide housing placement, supportive case management, and eviction prevention with and on behalf of clients who are homeless or at risk of becoming homeless, using a supportive strengths-based model that promotes client self-determination and independence.• Collaborate with other service providers involved in client care to provide coordinated comprehensive care to people living with HIV/AIDS with a focus on housing stability.• Complete housing assessments, goal planning, linkage and referral to services, and advocacy for and with clients.• Maintain professional relationships with landlords to support client housing stability. • Collect client information such as income, insurance, and expenses in order to prepare rent calculations and assist with applications for other supportive services.• Keep accurate, complete, and current written and database records/files.

Conducted case investigations of individuals who had contracted COVID-19 in order to provide education, resources, and collect data. As the pandemic needs shifted, supported outbreak teams to investigate the spread of COVID-19 in schools, daycares, long term care facilities, and congregate care settings. Ensured confidential handling of protected health information, and communicated with school and facility liaisons to investigate and manage outbreaks.

Completed 1200 hours of case investigation and contact tracing within Colorado communities to prevent the spread of COVID-19 and provide health education. Within this role, I was selected as part of the initial team on a special project that investigated cases of COVID-19 variants in Colorado. Halfway into my service, I was promoted to Unit Lead, a role in which I assist my Team Lead by facilitating meetings, organizing team activities, and being a point of contact for fellow team members.

I was selected to participate in 10-week Leadership Development Program. I provided support in the area of research by developing internal policy memos, and in the area of training and education by assisting with logistics for virtual trainings of healthcare, law enforcement, other professionals and community members. I also participated in weekly educational sessions unpacking root causes of exploitation in Colorado communities in order to further my knowledge of Colorado’s anti-human trafficking efforts.

As a TEFL volunteer in Rwanda, I worked with Rwandan colleagues in rural communities to offer support in English teaching, acted as a representative of the United States of America, and integrated into the local community after intensive language and culture training. My primary responsibilities included:• Co-teaching English to students in Senior 1 and Senior 2 (equivalent to U.S. grades 7 and 8). I taught 20 hours per week for 2 months (total of 180 hours of classroom instruction). Classroom size ranged from 28-60 students;• Co-facilitating activities that helped to improve English and teaching capacity of English teachers for nine weeks;• Heading three English clubs for students in Senior 4, 5, and 6 that met weekly• Engaging in continuous critical thinking, problem solving, and flexibility in order to adapt lesson plans to fit both student learning needs and Rwandan Education Board requirements My secondary activities included:• Being elected as the 2020 Chair of Safe Space, a Peace Corps support group for LGBTQIA volunteers and allies.

*Worked regularly as an Administrative Assistant from 03/2017 to 09/2017 and then on a seasonal basis (spring, summer and winter breaks from university) until 09/2019.• Executed administrative office tasks including financial reconciliation, file management and disposition, records maintenance, answering phones and greeting guests• Assisted the Executive Office Administrator in duties of procurement• Prioritized assignments and job tasks based on deadlines, due dates, and importance• Assisted engineers with project support such as printing, compiling final reports, and mailing• Utilized automated tracking and processing systems including word processing, excel spreadsheets, and Adobe PDF software• Organized logistics for setup of training courses• Promoted HAZWOPER and HAZMAT training courses through outreach to local engineers• Maintained confidentiality of sensitive information and documents

*Worked regularly from 08/2015 to 09/2017 and then on a seasonal basis (spring, summer, and winter breaks from university) until 09/2019.• Conducted duties with professionalism and focus in an often stressful and busy work environment• Maintained proper temperature for all foods during holding, transport, and reheating and in accordance with health and safety procedures• Ensured store cleanliness was up to health code• Managed inventory and shipment. This included checking the quantity and quality of items delivered by vendors and notifying my supervisor of any discrepancies, evaluating the quality of items received to determine acceptability, and maintaining records for weekly inventories• Trained new employees• Assisted customers in the store• Calculated end of day sales report

• Advised students on information regarding exchanges, service learning, and/or study abroad and empowered them to study abroad• Facilitated office support and administration duties such as file management and disposition, records maintenance, answering phones and greeting guests• Performed online searches with the software TerraDotta tailored to individual students in order to identify programs and scholarships • Explained academic, financial, social, and cultural concerns• Referred international students to resources on and off campus• Planned and implemented programs and projects such as scholarship workshops andstudy abroad info sessions• Processed confidential information

• Mobilized alumni to invest in education at WWU through donations to scholarships, departments, and/or on-campus programs• Trained new callers on procedures and the phone system "Campus Call"• Supported and strengthened the relationship between alumni and their alma mater

• Executed administrative and organizational functions at the front desk for the on-campus residence Fairhaven Complex• Managed an account of all hall keys and room assignments• Maintained budget documentation and tracked spending to ensure the budget was not exceeded • Assisted with room re-assignment processes and checkouts