Aaron Chen Email & Phone Number

With ten years at Aspen Technology, my focus encompasses orchestrating a global team to elevate Asset Performance Management (APM) solutions and driving customer success. My role as Manager entails stringent adherence to SLA standards, curating specialized APM training programs, and fostering technical expertise within the organization.The development of the Organizational Competency Program (OCP) and the hybrid-training initiative for APM curriculum stand as testaments to our team's commitment to innovation and excellence. With skills in customer experience, product road mapping, and team management, I ensure that each interaction with our customers advances their operational goals and strengthens our position as a leader in APM solutions.

Listed skills include Programming, Sql, Java, Microsoft Office, and 19 others.

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  Manager

  Aspen Technology

  Sep 2023 - Present - Houston, Texas, United States

  - Manage global team of APM technical consultants to ensure customer success- Ensure team SLA meets company standards promised to customers - Schedule and assign APM training classes for developing customer competency - Plan Technical Support Advocate (TSA) meetings with customers to ensure continued product success - Create Organizational Competency Program (OCP) for Asset Performance Management (APM) customers - Develop and maintain training materials for APM product suite - Implement FLEX class (hybrid-training) initiative for APM curriculum

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  Rice University

  Chemical And Biomolecular Engineering