Aaron Crossman Email & Phone Number

Chandler, Arizona, United States

• General Computer and Windows Support • Direct Multi-Location user on-site and remote support • Printer, Desktop, and Laptop Maintenance and Repair • Network Troubleshooting • Deploying Hardware such as servers, employee computers, and network equipment • Assist Facilities as a backup for setups and general facilities issues. • User Accounts coordinator – Network, Office 365, ECW, HIE, Sonora Quest, Labcorp ETC. • Manage, Troubleshoot 3CX voip system • Setup access and equipment for new hires and train them on start date

Mesa, Arizona, United States

• Actively resolved customer support cases through phone and remote troubleshooting sessions• Provisioned and managed customer accounts in Microsoft Active Directory• Implemented and maintained proper role-based access for user’s accounts• Taught and instructed customers in Dental software usage• Maintained and repaired Delphi 7 SQL Database to support client software operations• Deployed proprietary business software and ensured compatibility with client data applications

United States

• Troubleshoot enterprise VoIP solutions and additional VoIP features• Reviewed and recommended network settings for VoIP compatibility and continuity• Served as an escalation point for high priority cases• Ensured case follow through and resolution by coordinating with other teams

Gilbert, Arizona

• Troubleshoot Modems, Routers, and Firewalls for Small and Medium Enterprise clients• Coordinated with clients for in office troubleshooting appointments• Worked with company teams to make certain case outcomes were complete.• Compiled reports on support case metrics and trends for customer accounts• Worked with clients to test network fail-over and high availability systems• Assisted client with enterprise ISP connection setup and network service initiation