Aaron-David Saenz Email & Phone Number

United States

- Worked extensively with cross functional teams including Services Sales, Sales, Project Management, PS Management, Revenue, Finance, Development, IT, and Orders Teams.- Took ownership of pre and post sales activities from quote to cash in Salesforce- Managed a PSO-Inbox with requests from internal stakeholders by understanding the requirements in a workflow and system capabilities. This includes sales funded, pro bono, at risk, customer satisfaction (CSAT), MAC. and debugging… Show more - Worked extensively with cross functional teams including Services Sales, Sales, Project Management, PS Management, Revenue, Finance, Development, IT, and Orders Teams.- Took ownership of pre and post sales activities from quote to cash in Salesforce- Managed a PSO-Inbox with requests from internal stakeholders by understanding the requirements in a workflow and system capabilities. This includes sales funded, pro bono, at risk, customer satisfaction (CSAT), MAC. and debugging requests.- Created, deployed, and ensured the release of multiple types of Clarizen projects to their respective delivery teams based on business needs. - Generated multiple Statement of Works using Ironclad and Salesforce integration.- Utilized Tableau, SAP Business Client, and Slack to create Service Now tickets for missing SAP information- Documented updates to the PS Ops Handbook with more efficient streamlined processes.- Trained new hires in multiple facets of analytical roles in addition to existing internal stakeholders on process flow. - Created engagement letters, purchase requisitions, and maintained purchase order funds via SAP Ariba and Clarizen with thorough documentation on subcontractor costs.- Analyzed and reported trends using monthly KPIs while maintaining accurate revenue forecasts on multiple projects.- Aided in development with design and implementation of new solutions. Tested new features and enhancements while successfully identifying bugs in UAT and Prod environments. Show less

San Antonio, Texas, United States

- Directly supported regional cross functional teams by assisting client executives (Sales) daily with SCM resource requests involving pre-sales and post PSA projects- Worked directly with accounting teams to ensure correct financial information with PSA projects and client as well as with multiple Brand Services Directors and Project Management teams to maintain current PSA projects and new opportunities- Implemented Sirius Legal procedure when receiving redlined SOW documents from the… Show more - Directly supported regional cross functional teams by assisting client executives (Sales) daily with SCM resource requests involving pre-sales and post PSA projects- Worked directly with accounting teams to ensure correct financial information with PSA projects and client as well as with multiple Brand Services Directors and Project Management teams to maintain current PSA projects and new opportunities- Implemented Sirius Legal procedure when receiving redlined SOW documents from the client and served as a consultant for special project teams such as Public Sector - Provided continuous improvement to the Service Operations Supply Chain Management (SCM) and Professional Services Automation (PSA) by reviewing metrics assessing and challenging existing processes for efficiency. - Implemented Quality Assurance practices by generating complex Services Estimates for Fixed Fee (FF) or Time & Material (T&M) engagements. - Maintained Salesforce opportunity and project structure through the generation of cases and child opportunities for Services, Accounting, and Legal teams as well as documenting custom SOW templates for multiple client accounts.- Utilized a Salesforce dashboard to proactively maintain upcoming to-dos including invoicing, project billings, milestones, resources, project closure or extension, budgets, resolution of account issues, and manual updates of project notes and statuses - Generated complex documents such as SOWs, WAAs, and Change Requests - Created and owned projects in PSA FinancialForce with executed SOWs, WAAs, Change Requests, and Purchase Orders- Tested and implemented new Salesforce Lightning enhancements in a UAT environment with thorough documentation of logical, functionality, syntax, concatenation errors, calculation, error handling. Show less

San Antonio, Texas, United States

- Directly supported regional cross functional teams by assisting client executives (Sales) daily with SCM resource requests involving pre-sales and post PSA projects- Worked directly with accounting teams to ensure correct financial information with PSA projects and client as well as with multiple Brand Services Directors and Project Management teams to maintain current PSA projects and new opportunities- Implemented Sirius Legal procedure when receiving redlined SOW documents from the… Show more - Directly supported regional cross functional teams by assisting client executives (Sales) daily with SCM resource requests involving pre-sales and post PSA projects- Worked directly with accounting teams to ensure correct financial information with PSA projects and client as well as with multiple Brand Services Directors and Project Management teams to maintain current PSA projects and new opportunities- Implemented Sirius Legal procedure when receiving redlined SOW documents from the client and served as a consultant for special project teams such as Public Sector - Provided continuous improvement to the Service Operations Supply Chain Management (SCM) and Professional Services Automation (PSA) by reviewing metrics assessing and challenging existing processes for efficiency. - Implemented Quality Assurance practices by generating complex Services Estimates for Fixed Fee (FF) or Time & Material (T&M) engagements. - Maintained Salesforce opportunity and project structure through the generation of cases and child opportunities for Services, Accounting, and Legal teams as well as documenting custom SOW templates for multiple client accounts.- Utilized a Salesforce dashboard to proactively maintain upcoming to-dos including invoicing, project billings, milestones, resources, project closure or extension, budgets, resolution of account issues, and manual updates of project notes and statuses - Generated complex documents such as SOWs, WAAs, and Change Requests - Created and owned projects in PSA FinancialForce with executed SOWs, WAAs, Change Requests, and Purchase Orders- Tested and implemented new Salesforce Lightning enhancements in a UAT environment with thorough documentation of logical, functionality, syntax, concatenation errors, calculation, error handling. Show less

San Antonio, Texas Area

- Worked directly with global suppliers such as Tech Data, Arrow, Ingram, Cisco, Dell, and IBM to deliver quotes based on a BOM needed from Client Executives- Utilized Salesforce to develop and execute internal complex quotes to ready a proposal for the client through Conga Composer- Created registration requests through Salesforce and Supplier portals for maximum end user discounts for the client.- Consistently collaborated with the Sales team and Client Executives to deliver… Show more - Worked directly with global suppliers such as Tech Data, Arrow, Ingram, Cisco, Dell, and IBM to deliver quotes based on a BOM needed from Client Executives- Utilized Salesforce to develop and execute internal complex quotes to ready a proposal for the client through Conga Composer- Created registration requests through Salesforce and Supplier portals for maximum end user discounts for the client.- Consistently collaborated with the Sales team and Client Executives to deliver optimal solutions in an efficient and timely manner, maintained client accounts, Salesforce Opportunities and Cases.- The above resulting in promotion to Services Operations Advisor with high commendation from leadership. Show less

San Antonio, Texas Area

• Created Mobify Selenium Tests for HEB.com mobile using their testing environments• Assisted with Agile Development for eCommerce using JIRA with documentation on Confluence• Collaborated with Senior Developers in day to day operations for eCommerce• Received a one-year extension which greatly improved personal knowledge of HEB business and development

San Antonio, Texas Area

• Recognized for providing superior customer service• Experience in working with a variety of managers and partners in a fast pace environment to meet the demands of the store as well as numerous unique customer requests and orders• Store implementation team for 5S solution, promoting workplace safety and efficiency• Controlling/reducing shrink through product rotation and innovative merchandising presentation to increase department sales• Enrolled and completed the Partner… Show more • Recognized for providing superior customer service• Experience in working with a variety of managers and partners in a fast pace environment to meet the demands of the store as well as numerous unique customer requests and orders• Store implementation team for 5S solution, promoting workplace safety and efficiency• Controlling/reducing shrink through product rotation and innovative merchandising presentation to increase department sales• Enrolled and completed the Partner Development Series Show less

San Antonio, Texas Area

• Provided students with information on all facets regarding Financial Aid• Delivered direct one on one student confidentiality discussing sensitive information regarding personal Financial Aid Status• Ensured the highest quality of customer service at the front counter dealing with students and taking in Financial Aid Documentation• Experienced use of Microsoft Office (Word, PowerPoint, Excel)