Led the development and execution of global product development plans, working with 30 members of functional teams that include Product Management, Engineering, Marketing, Professional Services, Customer Services, Customer Support, Training, Manufacturing, Sales, Sales Readiness and Corporate Quality. Key Accomplishments:Improved time to market and reduced development costs by:Developing and executing achievable schedules for thirteen consecutive quarters of 100% on-time software release delivery (up from 80%)Reducing program delivery time by 30%Increased customer satisfaction and reduced operational costs in rapidly growing install base by: Reducing the number of service packs, required hot fixes and engineering escalationsDecreasing service escalations from 20+ per day (2012) to 1 per day in 2015Controlling year-over-year service costs increases (+14% in 2012, -1% in 2015) Decreased customer risk and increased customer satisfaction to 94% by:Achieving best in class data unavailability/data loss rates (0.16%) Achieving record level availability measures (5x9 on VNX2 and 6x9 on VNXe2)

Directed short- and long-term strategic solution development and bridged deployment to worldwide professional Sales and Services Delivery. Supported Systems Engineering/Presales, $2.4B (revenue) Professional/Technology Services and $2.4B (revenue) Customer Service/warranty functions. Key Accomplishments:Promoted solutions development for EMC's Global Services organization, which included the Microsoft, Oracle, and SAP practicesLed the design of backup and recovery solutions for Oil and Gas and HealthCare verticals

Managed Sales, Partner and direct delivery of solutions for the Backup and Recovery Practice. Led team of 25 Sr. Solutions Architects, Technical Architects and Implementation Specialists in 15-state region ($120M services, $1B top line). Worked closely with Sales management to assist with Presales initiatives including level of effort estimation and customer presentations. Managed the backlog forecast and schedule, contribution margin and staffing of service engagements. Key Accomplishments:Led the turnaround of troubled Backup and Recovery Practice from zero presence to #1 nationally in product sales and implementationsMet and exceeded MBO targets of driving revenue at 30% Q/Q growth rate Consistently achieved delivery satisfaction scores over 94%