Program Manger - Emc Global Alliances Services
Aug 2017 - Jun 2020
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Aaron Fletcher Email & Phone Number
Global Delivery Manager at Dell Technologies
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Role
Global Delivery Manager at Dell Technologies
Location
Detroit Metropolitan Area, United States
Who is Aaron Fletcher? Overview
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Aaron Fletcher is listed as Global Delivery Manager at Dell Technologies based in Detroit Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Aaron Fletcher.
Aaron Fletcher previously worked as Program Manger - EMC Global Alliances Services at Dell Emc and Global Technical Program Manager - Core Technologies Division at Dell Emc. Aaron Fletcher holds Bachelor’S Degree, Physics from Alma College.
Profile bio
About Aaron Fletcher
Program Management | Professional Services Delivery Management I am considered a leader of Program Management and Delivery Excellence in the Information Storage industry. I excel at cross-functional leadership and have strong ability go get the job done with world class results. I love to build teams, solve problems, and grow happy customers. Expertise in:Program Management | Cross Functional Team Leadership | Team Building & Leadership | Project Management | Operations Management | Knowledge Management and Collaboration | Professional Services Delivery | Sales Support and Enablement | Profit & Loss Accountability | Customer Relationship Management | Storage | Backup & Recovery | Agile Methodologies | PMI Methodologies
5 roles · 29 years
Aaron Fletcher work experience
A career timeline built from the work history available for this profile.
Global Technical Program Manager - Core Technologies Division
Led the development and execution of global product development plans, working with 30 members of functional teams that include Product Management, Engineering, Marketing, Professional Services, Customer Services, Customer Support, Training, Manufacturing, Sales, Sales Readiness and Corporate Quality. Key Accomplishments:Improved time to market and reduced development costs by:Developing and executing achievable schedules for thirteen consecutive quarters of 100% on-time software release delivery (up from 80%)Reducing program delivery time by 30%Increased customer satisfaction and reduced operational costs in rapidly growing install base by: Reducing the number of service packs, required hot fixes and engineering escalationsDecreasing service escalations from 20+ per day (2012) to 1 per day in 2015Controlling year-over-year service costs increases (+14% in 2012, -1% in 2015) Decreased customer risk and increased customer satisfaction to 94% by:Achieving best in class data unavailability/data loss rates (0.16%) Achieving record level availability measures (5x9 on VNX2 and 6x9 on VNXe2)
Oct 2012 - Jul 2016
Solutions Development Program Manager
Directed short- and long-term strategic solution development and bridged deployment to worldwide professional Sales and Services Delivery. Supported Systems Engineering/Presales, $2.4B (revenue) Professional/Technology Services and $2.4B (revenue) Customer Service/warranty functions. Key Accomplishments:Promoted solutions development for EMC's Global Services organization, which included the Microsoft, Oracle, and SAP practicesLed the design of backup and recovery solutions for Oil and Gas and HealthCare verticals
2007 - 2012
~5 yrs
Backup & Recovery Practice - Director
Managed Sales, Partner and direct delivery of solutions for the Backup and Recovery Practice. Led team of 25 Sr. Solutions Architects, Technical Architects and Implementation Specialists in 15-state region ($120M services, $1B top line). Worked closely with Sales management to assist with Presales initiatives including level of effort estimation and customer presentations. Managed the backlog forecast and schedule, contribution margin and staffing of service engagements. Key Accomplishments:Led the turnaround of troubled Backup and Recovery Practice from zero presence to #1 nationally in product sales and implementationsMet and exceeded MBO targets of driving revenue at 30% Q/Q growth rate Consistently achieved delivery satisfaction scores over 94%
2000 - 2007
~7 yrs
Technical Consultant
1998 - 2000
~2 yrs
2 education records
Aaron Fletcher education
Bachelor’S Degree, Physics
Master Of Science (M.S.), Information Technology Management
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What is Aaron Fletcher's role at their current company?
Aaron Fletcher is listed as Global Delivery Manager at Dell Technologies.
Where is Aaron Fletcher based?
Aaron Fletcher is based in Detroit Metropolitan Area, United States.
What companies has Aaron Fletcher worked for?
Aaron Fletcher has worked for Dell Emc, Emc Corporation, Global Services - Cto Office, and Emc Corporation, Central Division.
How can I contact Aaron Fletcher?
You can use AeroLeads to view verified contact signals for Aaron Fletcher, including work email, phone, and LinkedIn data when available.
What schools did Aaron Fletcher attend?
Aaron Fletcher holds Bachelor’S Degree, Physics from Alma College.
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