Aaron Fiore Email & Phone Number

Fort Collins, Co, Us

-Drives strategic messages to key internal and external role-players. -Develops, implements, and manages both an internal and external corporate communications strategy that builds and maintains a positive corporate brand for company who is 1.8+ billion in assets. Ensure related communications align tightly with company goals. External: -Oversees corporate communications content and branding in multiple online and print platforms such as LinkedIn, Twitter, Facebook, and email. Including developing methods to deliver messages, ease of navigation, and clarity of information.-Ensures all content is current and relevant. -Adheres to the company’s style guide, ensuring we produce a high-quality and error-free copy. -Drafts and reviews written deliverables (write, edit, and proofread). -Exhibits judgment in utilizing a consistent brand voice across all channels. Apply appropriate length and tone based on each channel to engage segments and inspire action. Internal: -Provides consistent and timely information to employees through various communications programs. -Works with key internal role-players to brainstorm content ideas, in line with the organizational strategy and in support of various strategic goals. -Responsible for the content creation of internal corporate communication in various online and print platforms including but not limited to company literature, case studies, white papers, executive bios, corporate newsletter content, social media content, videos, advertising copy and speeches. -Assists the CEO and Executive Leadership in developing presentations, speeches, and other important corporate messages.-Collaborates to fully understand products, services, and topics to create accurate and effective communication messages and talking points.

Cheyenne, Wyoming, United States

- Lead designer for both e-learning and in-person course materials that engage learners of all experience levels.- Enhancing training processes for 20 branches & 2 contact centers. (400+ employees)- Illustrating, innovating, and revitalizing the internal knowledge base system credit union wide.- Originate, recommend, and determine instructional methods, utilizing individual training, group instruction, demonstrations, and workshops; select or develop training aids such as handouts, operating guides, visual aids, and tutorials. - Considers a wide variety of learning approaches and mediums appropriate for adult learners to ensure productive and successful means of training, enabling a positive return on investment (ROI).- Work with key stakeholders to develop and deliver trainings for new products and procedures ensuring successful change management. - Ensure effective training programs are in place to achieve desired business results for member services departments.- Develop and conduct regular assessments; work with leadership to ensure training content is relevant and meets the needs of all departments.- Develop, deliver, implement, and sustain training programs, workshops, and 1:1 coaching session(s), etc.- Develop and implement training for two different new online banking website/app launches.

Cheyenne, Wyoming, United States

- Ensured the effective training programs were in place to achieve desired business results for contact center department.- Managed all QA call reviews, training, learning and development and KB updates for the contact center team.- Designed and implemented quality assurance guidelines for the contact center.- All duties required for contact center support: including but not limited to communicating all changes, needs assessments, new hire training, uptraining, etc.

Cheyenne, Wyoming, United States

- Virtual and in-person communication, support, and training manager role for 200+ employees/two contact centers.- Conducted needs assessments to learn gaps and areas of improvement in customer service and retention departments.- Designed and implemented new training programs companywide (15+ contact centers).- Training delivered included, but not limited to, ICOMS and CSG systems training across all three product lines, operational training, new product or service launch information, sales, troubleshooting, soft skills, and functional training.- Facilitated learning through a variety of delivery methods to develop participants' skill sets; including classroom instruction, virtual training, team meeting trainings, conference calls, net meeting training, train the trainer sessions, on-line learnings, hands-on labs, and peer to peer coaching.- Supervised employees during training (direct reports); including role modeling the core competences, skills, and behaviors of a company leader, tracking attendance, disciplinary actions, performance evaluations, addressing inappropriate behavior and documenting performance, both strengths and development needs.- Performed all administrative duties associated with conducting training; including all pre-training prep work, administer learning schedules and calendars, maintain participant records (e.g., test scores, evaluations, and attendance), perform all required Sum Total/LMS prerequisite requirements and post-training duties and ensure learning evaluation using post-training surveys.- Evaluated learning, up to and including behavior change/performance improvement on the job; provided feedback to learners and their managers. Followed up with leadership team to ensure the learning translated to performance.- Functioned as a subject matter expert (SME) to assist the curriculum development team with revisions to existing courseware.

Greater Cheyenne Area

(Formerly Bresnan Communications/Cablevision) - Developed and delivered instructional training to be used company wide.- Supervised and developed all training curriculum development for customer service departments.- Managed multiple training projects in a rapidly changing environment.- Build, develop, and grew business relationships vital to the success of training. - Function as a point of contact for the Training Manager during periods of absence.- Communicate with all levels within the organization to ensure clear and consistent communication.- Utilize creativity to design effective training curriculum utilized in training call center employees. - Deliver training across multiple platforms including online seminar and classroom.- Identify the impact of new initiatives and process and changes.- Perform supervisory tasks with direct reports including employee coaching related to performance, reviews, and behaviors.- Review new hire performance via proficiencies and quality assurance monitoring.- Provided maintenance of a Wiki based knowledge management system.

Dickson City, Pennsylvania, United States

- Investigated and resolved a wide range of escalated customer complaints and problems with fortitude and sensibility.- Operational support for telemarketing customer service sales center, providing systems support and training.- Managed three direct reports and about thirty indirect reports.- Analyzed and optimized operations including bookkeeping, payroll, supplies, and other clerical services.- Managed invoices from vendors to assist the accounting department. Reduced annual expenses.- Developed a strategic operations framework to achieve sales and profitability targets as well as directing its implementation.- Mobilized the company’s resources to actualize a full training program resulting in a 15% revenue increase within 6 months of implementation.- Built, developed, and grew business relationships vital to the success of the company.

https://www.imdb.com/name/nm1092034/

Masters, 3.9

Associate Of Arts - Aa, Communication And Media Studies, 3.8