Aaron Hatton Email and Phone Number
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Experienced customer success leader with a background in IT, software development, and cybersecurity. A proven track record in startups, scale-ups, and FTSE 100 organizations, some notable achievements include an 84% increase in new user retention, a $1.4MM revenue boost, and a 400% rise in webinar registrations within 12 months.
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Digital Customer Success Program ManagerPvcase Sep 2024 - PresentKaunas, Lt- Developing PVcase’s digital customer success strategy from the ground up- Formalizing a Customer Success team
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Digital Customer Success Program ManagerGainsight Apr 2022 - Sep 2024San Francisco, California, Us- Developed & implemented a digital customer success strategy for Gainsight’s core products.- Completed several projects, saving post-sales teams over 200+ hours a month.- Decreased customer TTV (time-to-value) from 6 months to 4 months with omnichannelautomation.- Developed multiple engagements leveraging the full functionality of Gainsight’s platform whilstcreating blogs, webinars, and Pulse presentations to share with customers.- Increased new user retention by 84%, DAU (daily active users) by 24%, and webinar registrationsby 400%.- Managed a team of 2-5, focused on executing/delivering digital customer success motions andfor a short period, the management of Gainsight and Salesforce following a recent acquisition. -
Head Of It/Security OperationsSafeter Oct 2021 - Apr 2022Menlo Park, Ca, Us -
Manager Of Customer SuccessSafeter Oct 2021 - Apr 2022Menlo Park, Ca, Us- Established an automated billing system, increasing net revenue by $180k annually.- Identified necessary product improvements and worked with development teams for requirements gathering, usability testing, and change/release management.- Leveraged multiple market-leading technologies including HubSpot, Zoom Webinar/Simulive, Zapier, ChargeBee, Stripe, APIs, MLMs & many more
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Head Of CybersecurityResearch & Innovation Co. Apr 2021 - Oct 2021- Developed a go-to-market strategy, generating over $300k ARR and $200k NRR within 60 days.- Conducted HIPAA/SOC2 compliance audits for healthcare and financial companies.- Provided cybersecurity support, guidance, and best practices to customers/prospects. -
Team Lead, Customer SuccessBizzabo Jan 2021 - Apr 2021New York, Ny, Us- Developed and Implemented multiple 1:many strategies, resulting in a $1.4M ARR increase within 6 months.- Led and managed a team of 10 CSMs (8 high-touch, 2 scale CSMs) handling ~600 accounts valued at over $8.4 million ARR, ensuring exceptional client satisfaction and retention. -
Customer Success Manager, Outcomes ProgramBizzabo Jan 2020 - Jan 2021New York, Ny, Us
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User Experience ChampionPearson Aug 2017 - Jan 2020London, Gb- Developed and tested a 1:many strategy supporting 40,000 employees across 172 countries.- Led the successful execution of a $12 million change management program, delivering scalable resources and training for employees globally. -
End User Cloud SpecialistPearson Jun 2016 - Aug 2017London, Gb
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Product ManagerBta Limited Oct 2015 - Jun 2016London, London, Gb -
Internet Services ManagerBta Limited Mar 2015 - Oct 2015London, London, Gb
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Product SpecialistZapper.Com Oct 2014 - Mar 2015Cape Town, Western Cape, Za -
Integrations SpecialistZapper.Com May 2014 - Oct 2014Cape Town, Western Cape, Za
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Customer Support ProfessionalBta Limited Mar 2013 - May 2014London, London, Gb
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Technical Support EngineerIa Computing Jun 2012 - Mar 2013
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Chief Executive OfficerHostingvortex May 2009 - Mar 2013
Aaron Hatton Skills
Frequently Asked Questions about Aaron Hatton
What company does Aaron Hatton work for?
Aaron Hatton works for Pvcase
What is Aaron Hatton's role at the current company?
Aaron Hatton's current role is Developing & Implementing Digital Customer Success Strategies.
What is Aaron Hatton's email address?
Aaron Hatton's email address is me****@****n.co.uk
What is Aaron Hatton's direct phone number?
Aaron Hatton's direct phone number is +4474533*****
What are some of Aaron Hatton's interests?
Aaron Hatton has interest in Networking, Social Services, Troubleshooting, Politics, Building Computers, Science And Technology, Researching New Technologies, Virtualisation, Disaster Recovery And Continuity, Health.
What skills is Aaron Hatton known for?
Aaron Hatton has skills like Windows Server, Technical Support, Servers, Dns, Virtualization, Windows 7, Networking, Microsoft Exchange, Php, Dhcp, Software Installation, Customer Service.
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