Digital Customer Success Program Manager
Current- Developing PVcase’s digital customer success strategy from the ground up- Formalizing a Customer Success team
Sep 2024 - Present
AeroLeads people directory · profile
Aaron Hatton Email & Phone Number
Developing & Implementing Digital Customer Success Strategies
at
PVcase
1 work email found
@gainsight.com
3 phones found area 745 and 646
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Developing & Implementing Digital Customer Success Strategies
Location
New York, United States
Who is Aaron Hatton? Overview
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Quick answer
Aaron Hatton is listed as Developing & Implementing Digital Customer Success Strategies at PVcase, based in New York, United States. AeroLeads shows a work email signal at gainsight.com, phone signal with area code 745, 646, and a matched LinkedIn profile for Aaron Hatton.
Aaron Hatton previously worked as Digital Customer Success Program Manager at Pvcase and Digital Customer Success Program Manager at Gainsight.
Company email context
Email format at PVcase
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{first_initial}{last}@gainsight.com
86% confidence
AeroLeads found 1 current-domain work email signal for Aaron Hatton. Compare company email patterns before reaching out.
Profile bio
About Aaron Hatton
Experienced customer success leader with a background in IT, software development, and cybersecurity. A proven track record in startups, scale-ups, and FTSE 100 organizations, some notable achievements include an 84% increase in new user retention, a $1.4MM revenue boost, and a 400% rise in webinar registrations within 12 months.
Listed skills include Windows Server, Technical Support, Servers, Dns, and 45 others.
Current workplace
Aaron Hatton's current company
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16 roles
Aaron Hatton work experience
A career timeline built from the work history available for this profile.
Digital Customer Success Program Manager
- Developed & implemented a digital customer success strategy for Gainsight’s core products.- Completed several projects, saving post-sales teams over 200+ hours a month.- Decreased customer TTV (time-to-value) from 6 months to 4 months with omnichannelautomation.- Developed multiple engagements leveraging the full functionality of Gainsight’s platform whilstcreating blogs, webinars, and Pulse presentations to share with customers.- Increased new user retention by 84%, DAU (daily active users) by 24%, and webinar registrationsby 400%.- Managed a team of 2-5, focused on executing/delivering digital customer success motions andfor a short period, the management of Gainsight and Salesforce following a recent acquisition.
Apr 2022 - Sep 2024
Head Of It/Security Operations
Oct 2021 - Apr 2022
Manager Of Customer Success
- Established an automated billing system, increasing net revenue by $180k annually.- Identified necessary product improvements and worked with development teams for requirements gathering, usability testing, and change/release management.- Leveraged multiple market-leading technologies including HubSpot, Zoom Webinar/Simulive, Zapier, ChargeBee, Stripe, APIs, MLMs & many more
Oct 2021 - Apr 2022
Head Of Cybersecurity
- Developed a go-to-market strategy, generating over $300k ARR and $200k NRR within 60 days.- Conducted HIPAA/SOC2 compliance audits for healthcare and financial companies.- Provided cybersecurity support, guidance, and best practices to customers/prospects.
Apr 2021 - Oct 2021
Team Lead, Customer Success
- Developed and Implemented multiple 1:many strategies, resulting in a $1.4M ARR increase within 6 months.- Led and managed a team of 10 CSMs (8 high-touch, 2 scale CSMs) handling ~600 accounts valued at over $8.4 million ARR, ensuring exceptional client satisfaction and retention.
Jan 2021 - Apr 2021
Customer Success Manager, Outcomes Program
Jan 2020 - Jan 2021
User Experience Champion
- Developed and tested a 1:many strategy supporting 40,000 employees across 172 countries.- Led the successful execution of a $12 million change management program, delivering scalable resources and training for employees globally.
Aug 2017 - Jan 2020
End User Cloud Specialist
Jun 2016 - Aug 2017
Product Manager
Oct 2015 - Jun 2016
Internet Services Manager
Mar 2015 - Oct 2015
Product Specialist
Oct 2014 - Mar 2015
Integrations Specialist
May 2014 - Oct 2014
Customer Support Professional
Mar 2013 - May 2014
Technical Support Engineer
Ia Computing
Jun 2012 - Mar 2013
Chief Executive Officer
Hostingvortex
May 2009 - Mar 2013
FAQ
Frequently asked questions about Aaron Hatton
Quick answers generated from the profile data available on this page.
What company does Aaron Hatton work for?
Aaron Hatton works for PVcase.
What is Aaron Hatton's role at PVcase?
Aaron Hatton is listed as Developing & Implementing Digital Customer Success Strategies at PVcase.
What is Aaron Hatton's email address?
AeroLeads has found 1 work email signal at @gainsight.com for Aaron Hatton at PVcase.
What is Aaron Hatton's phone number?
AeroLeads has found 3 phone signal(s) with area code 745, 646 for Aaron Hatton at PVcase.
Where is Aaron Hatton based?
Aaron Hatton is based in New York, United States while working with PVcase.
What companies has Aaron Hatton worked for?
Aaron Hatton has worked for Pvcase, Gainsight, Safeter, Research & Innovation Co., and Bizzabo.
How can I contact Aaron Hatton?
You can use AeroLeads to view verified contact signals for Aaron Hatton at PVcase, including work email, phone, and LinkedIn data when available.
What skills is Aaron Hatton known for?
Aaron Hatton is listed with skills including Windows Server, Technical Support, Servers, Dns, Virtualization, Windows 7, Networking, and Microsoft Exchange.
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