Member of the customer service team at Graphics Systems specializing in software subscription renewals. I stay in contact with your customers through the year assisting them with issues that arise with their software maintenance and renewing their subscriptions. I have been in this position since 2009. I finished 2010 and 2011, number one in the country for on-time renewals and recaptured subscription.

Subscription Renewals 2009-2012Consistently maintained superior subscription renewal rates for customers of SolidWorks softwareManaged software subscription renewal tracking system for reporting purposes Communicated with all customers due for renew to ensure accuracy of quotes and status of renewalPresented solutions to keep contact on maintenance if customer is not interested in renewing Maintained relationships with non renewed clients to recapture expired subscription contracts. Key Accomplishments:Achieved top renewal rate in North America in 2010 and 2011 (1st among 40 North American resellers)Earned Elite Club status in 2010 and 2011 by driving a 94% on time renewal rateGenerated $16.6 million in revenue in three years.Instituted new policies and procedures for managing renewal process through entire sales cycle.Inside Sales 2007-2009Cooperatively interacted with outside sales and marketing department to grow existing customers, create new customers, and meet or exceed monthly sales quotas.Key Accomplishments:Averaged 4.3 leads generated per week with a 35% close rate.Saved Michigan 2008 rollout event from being cancelled by personally finding and contacting 10 of 22 potential clients that attended demonstration.

• Provide exceptional guest relations including: product recommendations, up-selling promotional items, resolving guest concerns in an effective manner.• Supervise staff to ensure smooth running of store including: delegating tasks, opening/closing the store, training and mentoring new and existing team members on daily duties and customer service expectations.• Deliver a high level of operational excellence including: store appearance, loss prevention, cash handling, inventory control, visual merchandising, and safety/security of people and assets.

• Provide exceptional guest relations including: product recommendations, up-selling promotional items, resolving guest concerns in an effective manner.• Supervise staff to ensure smooth running of store including: delegating tasks, opening/closing the store, training and mentoring new and existing team members on daily duties and customer service expectations.• Deliver a high level of operational excellence including: store appearance, loss prevention, cash handling, inventory control, visual merchandising, and safety/security of people and assets.

Hired as Customer Service Representative, rapidly Promoted to Shift Leader, then Assistant Store Manager• Coordinate marketing and merchandising functions by stocking the store, organizing product placement, and building and setting up merchandise displays.• Open and close store. Prepare bank deposit, compile daily/weekly reports, as well as monitor, stock and inventory all products and supplies.• Direct all cashier and customer service activities to ensure smooth operation of store. Ensure compliance with Company and Government policies and regulations.• Expertise in loss prevention and control.• Worked on all merchandising aspects of the store, created pop layouts, and designed plan-o-grams for products.• Monitor inventory for ordering purposes.• Selected, hired, trained, and supervised staff, as well as schedule employee shifts. Able to manage a diverse workforce.• Responded to and resolved customer complaints.

• Coordinate marketing and merchandising functions by stocking the store, organizing product placement, and building and setting up merchandise displays.• Open and close store. Prepare bank deposit, compile daily/weekly reports, as well as monitor, stock and inventory all products and supplies.• Direct all cashier and customer service activities to ensure smooth operation of store. Ensure compliance with Company and Government policies and regulations.• Expertise in loss prevention and control.• Worked on all merchandising aspects of the store, created pop layouts, and designed plan-o-grams for products.• Monitor inventory for ordering purposes.• Selected, hired, trained, and supervised staff, as well as schedule employee shifts. Able to manage a diverse workforce.• Responded to and resolved customer complaints.