Aaron Hoff Email & Phone Number

Florida, United States

Greater Tampa Bay Area

Greater Tampa Bay Area

Greater Tampa Bay Area

• Performed multiple roles ranging from inventory management to Project Lead for major transition projects.
• Created an automated Excel workbook using pivot tables to track over 140,000 telecom parts around the globe.
• Calculated inventory shortages and informed the account team which parts needed quotes to fulfill CPE refresh cutovers worldwide.
• Created site specific mpps based on priorities set by the regional PMs and the delivery timelines of parts from CPE suppliers.
• Transitioned nearly 4000 sites for a major client to the Verizon Managed Services platform.
• Monitored scheduling activities, equipment and circuit inventory, and staging activities for up to 50 site activations per night.

Remote

• Managed multiple Call Recording and Workforce Management projects simultaneously fornew implementations, ACD integrations, license expansions, upgrades, SaaS, and the cloud.
• Implemented the first hosted Workforce Management system at NICE.
• Serviced over 30 Enterprise level clients.
• Created and managed budgets up to $400k.
• Collaborated with my clients, product managers, designers, architects, engineers, and developers to resolve product-related issues.
• Tracked all code changes and ensured they were included in subsequent Service Pack updates.

Greater Tampa Bay Area

• Managed cross-functional project teams in the migration of contact center services onto the ECCS Serving Site infrastructure to provide NICE call recording, vendor consolidation, contact center environment.
• Lead the Location Strategy program consisting of 40 migration projects and realized $18M in annual budget savings.
• Monitored Genesys call routing builds, PBX builds, NICE call recording configuration uploads, site remediation, and installations.
• Coordinated IVR implementations.
• Connected my customers with Subject Matter Experts and Business Analysts to assist with UAT planning based on the Statement of Requirements.
• Assigned UAT defects to the appropriate resources and managed them through resolution.

Greater Tampa Bay Area

• Managed projects for global PIP and VoIP network implementations for Enterprise level clients.
• Worked closely with my account teams to build strong relationships with our clients.
• Built team solidarity and cultivated new strategies to overcome process and system challenges that posed risk to project timelines.
• Developed and maintained project schedules in Microsoft Project based on the scope and contractual requirements for each project.

Greater Tampa Bay Area

• Performed activations, testing, and fault isolation for DS0, DS1, DS3, IMA/MFR, and STS1 circuits.
• Provisioned and activated physical, logical, and virtual circuits within Intermedia’s Cascade/Lucent Frame Relay and ATM Switching Networks.
• Tested with TTC 224 and Fireberd 6000 test sets, Premisys channel banks, CENTEST 550/650 systems, and the HADAX test system.

Greater Tampa Bay Area

• Designed DS0, Frac-T1, DS1, and DS3 circuits within the Intermedia network.
• Ordered access from interexchange and local exchange carriers.
• Monitored network capacity and alerted my infrastructure team when more bandwidth was needed.
• Worked with my network and field operations teams to resolve complex circuit design and provisioning issues.

Richardson, TX

• Designed DS0 and DS1 frame relay circuits for clients in the Midwestern US.
• Wrote mux messages routing xconns to the nearest available frame relay switch using the least cost routing method.
• Issued ASRs to IXCs, LECs, and secondary carriers for DS0 & DS1 access.