Aaron Boggs Email & Phone Number

Greater Seattle Area

Seattle, Washington, United States

Hong Kong

Hong Kong

• Product management and designer of multiple business automation tools for LAMP stack internal tools for developers and engineers located in China and Philippines• Direct and design tools for Operations process service delivery for Change Management, Incident Management and Service uptime testing and monitoring• Direct and design service delivery processes for number inventory management, procurement and number portability• Relationship lead for global carriers and providers for Voice inbound and outbound call routing (North America, EMEA and APAC)• Direct and design process and tools for call routing outbound and inbound management based on business needs beyond costs• Operations liaison for Business Development teams for internal projects and partners for integration of rebranded services

Hong Kong

• Lead team of analyst and engineers for all Telephony numbers inventory and provisioning • Global dial plans and Global call routing in and out – (DID & Toll free)• Manage inventory of Phone numbers (DID & Toll free) for North America & UK of > 1.5M numbers• Voice and SMS in and outbound routing and function• Operate Least Cost routing strategy, Rates & Routing• SIP trunk Design, testing, implementation• Lead team of LAMP engineers for Operational tools • Architect, Design, Develop & Maintain Phone number inventory and routing tools using LERG data• Architect, Design, Develop & Maintain Web Based Tools and Process for Incident & Change Management• Architect, Design, Develop & Maintain Web Based Tools and Process for Service level monitoring• Define and implement Processes for Operations optimization and accuracy

San Francisco Bay Area

• Perform Interoperability testing with Carriers for SIP & T.38• Create scripts for automation and optimization in Linux environment• Order, Deploy & Project manage SIP trunks with carriers• Review utilization trends to forecast scaling and growth projections• Provide Tier 4 - 24x7 on-call support and escalation to Network & Telephony carriers

San Francisco Bay Area

• Co-Developed and Deployed custom open source Asterisk Enterprise PBX Solution to Global corp. offices• Globally responsible for all Voice & Video systems architecture in 15+ countries• Gathered Global enterprise Voice & Video communications requirements• Created Business proposals and designs, Presented to management and business groups• Built relationships and negotiated with global and regional vendors• Created road maps and set standards for PBXs, Call Centers and Video Conference systems for all global offices• Created and maintained architecture designs and work flow processes for the global enterprise• Authored technical systems documentation and business proposals• Developed and delivered multi-tiered support training programs• Developed and designed state of the art video conference rooms, greatly increasing customer sat and tripling utilization• Provided Tier 4 support for all Telecommunications’ Voice & Video systems• Developed code and scripts to provide automation of voice and video infrastructure • Integrated multiple types of PBX’s to sustain capital investment for existing systems while new systems were deployed.• Worked with the business to review M&A business needs for deploying and integrating communications solutions• Provided inputs for environmental needs for server rooms and data centers• Traveled extensively globally to install PBXs and video conference systems, localize offerings, and train support staff • Advocated usability for end users related to technology offerings• Worked with MySql, php, apache web services use with Open Source Telephony apps front and backend