Aaron Kitahara Email & Phone Number

• Troubleshoot and resolve part installation issues for trucks built on assembly line while minimizing required re-work. Develop engineering solutions and containment strategies in partnership with design engineering to.
• Achieved 90%+ of support engineering ready goal while at 66% staff capacity
• Created photo archive of unique off-highway trucks referenced by division engineering, global sales, and complexity management engineers
• Delivered 5 photographs for inclusion in Kenworth press release to announce last production of K500
• Recognized for resolving problems with highest impact to production by delivering quick responses through focused approach and evaluation of priorities

• Delivered aftermarket part sales engineering support to Kenworth and Peterbilt dealers. Conducted research for major component aftermarket projects to communicate feasibility of component changes and part.
• Accelerated time to generate parts lists by creating database of retrofit cases other members could use as template
• Trained 2 technical research specialists to assume responsibility of all cab and sleeper cases
• Created digital archive of old engineering drawings on microfiche and marketing photos on own initiative

• Researched and resolved SupportLink cases to aid dealers in truck component part number lookup. Utilized VOG and vendor breakdowns to deliver technical information on truck parts. Served as lead agent to research.
• Served as lead agent for service cab, sleeper case, and DAF/Foden inquiries—assumed responsibility previously split between 3 team members
• Reduced dealer inquiries by creating standardized bill of materials for 20 sleepers and cabs—wrote standard texts to communicate lead times and pricing
• Achieved 100% on case quality
• Audited and updated content for All About Trucks workbook for corporate training department
• Increased team’s ability to identify truck parts by coordinating with factory and Tech Center to photograph truck components—created online archive of 2K+ images

Built content for Electronic Parts Catalog by analyzing parts list changes, researching Bill of Material changes, and identifying truck division engineering projects for Master Parts Catalog. Clarify component or assembly breakdowns within illustrations and request modifications to existing illustrations.

Associate'S Degree, Computer Network Support

Associate'S Degree, Mechanical Drafting