Aaron Thomas Email & Phone Number

Washington, DC, US

Partnering with organizations to develop and implement holistic growth strategies grounded in adult learning principles and techniques. Whether you're seeking to engage your target audience, monetize your expertise, or empower your employees, we specialize in crafting tailored plans that thoughtfully integrate content, technology, services, and processes.

Helped organizations develop content strategies grounded in adult learning principles and techniques.

• Mentored and coached a 12-person department through a significant paradigm shift that included changes to role responsibilities and processes. Implemented project management practices, capacity planning, and.
• Drove market expansion and mitigated attrition by campaigning for Spanish-language product experience with customers and executives. Led timely, accurate, and cost-effective translation of 120 courses.
• Created a customer support ticketing system and established internal SLAs, effectively formalizing resolution expectations. This initiative improved response times, enhanced customer communication, and freed up.
• Collaborated with a software partner to create a single source of truth for content data, leading to heightened data accuracy and confidence, automated collateral development, streamlined workflows, and enhanced data.
• Advocated for multi-tenant completion and survey reporting at scale by collaborating with strategic LMS partner to develop bespoke enterprise solutions.

• Increased upsell opportunities by 25% by analyzing customer and market trends and cultivating a strategic partnership with a state-of-the-art nursing curriculum platform.
• Facilitated YoY growth in revenue and adoption of partner content by regularly sharing usage and feedback trends, suggesting innovative ways to encourage adoption, and aligning adjacent departments to help meet partner.
• Earned Q2 2022 Dean Award by evangelizing learning ecosystem innovations, including self-directed learning and content brokering.
• Collaborated with a third-party content provider to optimize a multi-year partnership, closing a leadership training gap for 100K+ users and enabling the partner to realize maximum value.

• Acquired by symplr in July 2021.
• Developed and operationalized a strategic partnership portfolio for a B2B SaaS Talent Management platform, curating a catalog of 8,000+ courses and helping to grow eLearning business from $2.5mm to $4.5mm in annual.
• Led redesign of a recruiter certification program, collaborating with product leadership, SMEs, and vendors to introduce customers to innovative, high-efficacy, scalable learning modalities and technologies that.
• Awarded 2020 Project of the Year by collaborating with education partners to launch free public health courses.

Clifton Park, New York

• Improved daily learning data consistency by 35%, reaching an accuracy rate of 95%, by developing data governance, maintenance, and distribution processes.
• Accelerated revenue growth and market expansion by owning product lifecycles, partner relationships and contracts, communication strategies, and department processes.
• Led a strategic partnership with Skillsoft that contributed to HealthcareSource receiving their 2018 Channel Partner of the Year Award for delivering notable business results through an innovative reseller solution.

Clifton Park, New York

• Orchestrated communication strategies and launch operations for 25+ eLearning product lines across multiple brands and third-party partnerships.
• Markedly improved client satisfaction with flagship compliance product through strategic enhancements in design, review, and production, resulting in a 25% faster time-to-market, reduced administrative burden, and.
• Introduced customers to innovative new features and provided feedback opportunities by developing and managing a product expo at annual symposium.

Clifton Park, New York

• Enhanced library of 250+ continuing education and compliance courses by orchestrating redesign, re-branding, development, QA, and accreditation with cross-functional teams and vendors.
• Improved cross-functional productivity and communication by developing a process for learning product maintenance and launches.

New York City Metropolitan Area

• Directed end-to-end management of the entire customer portfolio at a video production agency, overseeing the full lifecycle from proposal development through production and delivery.
• Collaborated closely with clients to understand their needs and provided strategic guidance to maximize the efficacy of 500+ educational and promotional video projects.
• Led creative and technical teams of 20+ people through all production phases.
• Established a partnership with Moseley Road and Hinkler Books to produce a regular series of instructional fitness videos, which were paired with books and distributed in the US through Barnes & Noble and worldwide in.
• In collaboration with the Department of Homeland Security, developed a training series that promoted global security awareness.
• Partnered with the New York City Office of Emergency Management to develop a persuasive instructional video series that motivated local leaders across the US to invest resources in emergency response preparation.