I am a seasoned Q&A specialist with 8+ years of Q&A experience in the technology sector. Recognized for demonstrating a natural aptitude for software testing and troubleshooting, as well as for partnering with consulting teams to resolve reported bugs and issues. I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include Root Cause analysis, Powershell, VBScript, Python scripting, Test Plans, SQL Queries, and Information Security. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen, systems analysis, project management and resource management to support efficiency and maximum returns. Currently, I am the Q&A Specialist with BCS Prosoft where I contributed to the formulation of testing procedures and policies for short and long-term development projects. I also built and upgraded end user documentation for client specific projects. In addition, I liaise with senior leadership, and stakeholders, to ensure the company’s technological support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, technical expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.
Listed skills include Microsoft Excel, Technical Support, Windows 7, Computer Repair, and 6 others.