Aaron L. Email & Phone Number

- Administered and maintained Windows Server 2016/2019 environments, including installation, configuration, and updates, ensuring optimal performance and security- Proficiency in diagnosing and resolving common macOS issues such as system crashes, application errors, and hardware malfunctions- Installing, updating, and managing applications on macOS, including handling software conflicts and compatibility issues- Using Time Machine and other backup solutions to ensure data integrity and recovery in case of system failures or data loss- Implemented Azure Active Directory and integrated on-premises AD with Azure for seamless identity management and single sign-on capabilities- Developed and automated PowerShell scripts for system administration tasks, including user management, system monitoring, and software deployment- Utilized ConnectWise for tracking and managing IT support tickets, ensuring timely resolution of client issues and maintaining high customer satisfaction

- Diagnose and resolve technical hardware and software issues for end-users- Utilize problem-solving skills to address complex technical problems efficiently- Skilled communicator with a strong commitment to collaboration, fostering positive relationships with colleagues and clients- Maintained a comprehensive knowledge base of common user problems, solutions, and best practices to expedite support processes and improve user experience- Offer tips and recommendations to improve users' productivity and efficiency with technology- Continuously update skills and knowledge through training and professional development opportunities- Implement security protocols and measures to protect users' data and privacy