I was Senior Project Coordinator for BIG:LEAP. I directed the implementation of Los Angeles's Guaranteed Income pilot program, delivering $38M+ in no-strings-attached financial assistance to 3,200+ Angeleno families experiencing poverty. Some of my main responsibilities have included:- Designing the participant onboarding process, including eligibility verification, optional benefits counseling, and distribution of debit cards- Deploying $1M administrative support budget for translation, participant communications, design, and project management software- Building network of relationships with key non-profit, City Council Office, mayoral, academic, research, advocacy, media, and financial partners- Sharing best practices on participant enrollment process and roadblocks, narrative change work, and policy advocacy with other pilot programs

I worked as a Policy Analyst on the Project and Performance Management team at the New York City Mayor’s Office of Operations. Our group takes a data-driven approach to leading complex interagency initiatives and implementing mayoral policy in order to improve the effectiveness of new and existing City programs. Some of my project highlights are:- Community and Ethnic Media Executive Order: Ensured all New Yorkers have access to information about crucial City services and news by implementing and administering Executive Order 47 of 2019, which required City agencies to spend significant proportions of their advertising budgets with Community and Ethnic Media newspaper outlets- Demographic Data Local Law form compliance: Updated agency social service intake forms to integrate questions on race, language, SOGI and more to effectively serve New Yorkers of diverse backgrounds; collected and analyzed data to reduce disparities in service provision; authored best practices document on customer service considerations and form content- Managed Vision Zero Initiative project: led complete overhaul of website to improve program’s public-facing image; chaired Marketing Working Group, fostering cross-agency collaboration on outreach and education campaigns; produced monthly Vision Zero dashboard, leveraging data-driven insights to shape agency priorities and decision-makingAdditionally, the Mayor’s Office of Operations has been instrumental in the City’s response to the COVID-19 pandemic. My pandemic-focused projects include:- Supply logistics: coordinated distribution of significant volumes of COVID-19 literature, PPE, and test kits at a crucial stage in NYC’s pandemic response- Vaccination site creation: established vaccination sites with a specific focus on accessibility and process improvement- Vaccine contest administration: incentivized vaccination by creating a program through which vaccinated New Yorkers are selected for and awarded high-value prizes

At Novantas/Curinos, I worked on the Client Success team, spearheading installations of PriceTek bank deposit intelligence software from requirements gathering through implementation and ongoing management. My primary ongoing client-facing responsibilities were analyzing portfolio deposit data using SQL and Excel, leading software training sessions, and counseling on goals and strategy at frequent onsite visits across North America.