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Dynamic Executive in SaaS-based Financial Technology and Marketing Technology with exceptional leadership and direct commercial experience. Expert in orchestrating the growth and scalability of global teams, propelling fintech and martech companies to significant revenue heights. Proven mastery in developing robust customer success frameworks, forging strategic alliances, and steering comprehensive company-wide objectives and key results (OKRs). Renowned for a visionary approach to industry trends and disruptions, I have a consistent record of maximizing customer and company value through strategic foresight and impeccable execution. Ready to leverage deep industry insights and a transformative leadership style for the next strategic challenge.
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Global Chief Operating OfficerCmspi Oct 2023 - Aug 2024Atlanta, Georgia, Us• Led the strategic planning process to optimize unit economics and identify new market focus areas, aligning with company goals.• Developed and implemented operational policies to enhance efficiency and drive excellence in day-to-day operations.• Established effective communication with the Board of Directors, providing regular updates on company performance. -
Vice President Enterprise Account Management North AmericaTrustly Apr 2021 - Oct 2023Stockholm, Stockholm County, Se• Increased overall revenue by 40% in six months, by 200% in twenty-four months through organic growth and expansion initiatives.• Developed and executed a comprehensive customer success strategy for North America, aligning with company objectives.• Built and led a team of 13 Customer Success and Technical Account Managers with minimal attrition. -
Vice President Enterprise Account ManagementActioniq Jan 2019 - Apr 2021New York, New York, Us• Developed and implemented strategic customer success program for key accounts in AI marketing industry• Established and nurtured relationships with industry powerhouses to impact customers' business objectives• Identified opportunities for upselling and cross-selling to drive revenue growth• Led deployment of major platform and strategy transformation for Neiman Marcus Group -
Interim Global Chief Operating OfficerPersado 2018 - 2019New York, New York, Us• Led Global Operations for 270 people across 7 countries, driving a 10% increase in operating revenue.• Rebuilt CRM workflows to capture over 250 missed leads per month, enhancing sales effectiveness.• Developed and implemented a global talent acquisition strategy to attract top talent and support company growth objectives. -
Global Strategy - Customer Success And Business OperationsPersado 2015 - 2018New York, New York, Us• Provided ongoing advisory and support to newly hired CFO, CRO, and VP Customer Success during professional sabbatical.• Operated as a board member for three non-US entities and advisory board member for a US entity.• Conducted research and developed business cases for healthcare insurance vertical, fostering strategic partnerships with Blue Cross Blue Shield and CIGNA HealthSpring.
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Senior Vice President, Global Finance And OperationsPersado 2014 - 2015New York, New York, Us• Managed global finance and business operations across 11 offices in the Americas and EMEA to drive scale and efficiency.• Led coordination efforts during divestiture of businesses within company portfolio, ensuring smooth transitions.• Directed global transfer pricing, licensing, regulatory compliance, and intellectual property strategy to support company growth and profitability.
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Vice President, Sales And Enterprise Account Management - North AmericaPersado 2011 - 2014New York, New York, Us• Led revenue growth from $1M to $15M by launching a Generative AI platform for digital marketing campaigns in Telco, Financial Services, Travel, and Retail.• Secured multi-million dollar contracts with industry leaders like Verizon, Citibank, and American Express.• Provided pre-sales engineering and post-sales leadership, coordinating with Europe-based teams for successful implementations.
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Director Of Enterprise Account Management - Global Saas Contact Center SolutionsNuance Communications 2008 - 2011Burlington, Ma, Us• Managed customer success for Fortune 100 accounts in Financial Services, Transportation, and Telecommunications industries.• Implemented solutions for Hosted Inbound IVR, Mobile Handset Care applications, Outbound Telephony, and SMS.• Achieved significant revenue growth through successful implementation of SaaS contact center solutions.
Aaron Masih Skills
Aaron Masih Education Details
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Georgia State University - J. Mack Robinson College Of BusinessFinance -
Clemson UniversityComputer Information Systems
Frequently Asked Questions about Aaron Masih
What is Aaron Masih's role at the current company?
Aaron Masih's current role is Global Executive Management | FinTech | MarTech | Key Accounts Silverback | Remote Leadership Expertise.
What is Aaron Masih's email address?
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What is Aaron Masih's direct phone number?
Aaron Masih's direct phone number is +167876*****
What schools did Aaron Masih attend?
Aaron Masih attended Georgia State University - J. Mack Robinson College Of Business, Clemson University.
What are some of Aaron Masih's interests?
Aaron Masih has interest in Social Services, Children.
What skills is Aaron Masih known for?
Aaron Masih has skills like Strategy, Enterprise Software, Start Ups, Leadership, Management, Saas, Competitive Analysis, Strategic Partnerships, Professional Services, Mobile Applications, Business Strategy, Consulting.
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